---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Set security for items and categories

# Set security for items and categories {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

An administrator can control access to content in the service catalog by creating and
applying user criteria records.

Catalog managers and catalog editors can apply existing user criteria for items and categories
to which they are assigned. Catalog managers and catalog editors cannot create or edit user
criteria directly.

You can [create user criteria records](https://servicenow-prod.fluidtopics.net/6_4mzQd0BIzaeEpJFnMj1g#t_CreateAUserCriteriaRecord "Create a user criteria record to define conditions that are evaluated against user records.") that define conditions for user information and then apply
these criteria records to catalog items and categories. In this way you can control access to
these items and categories.

For example, create a USA Sales user criteria record matching users who
are both in the sales team and based in the USA. Then apply this record to the USA IT Hardware catalog category, so only users matching the record can access that
category.

The feature is active by default in new Fuji instances and upgraded instances that do not use
[entitlement-based](https://servicenow-prod.fluidtopics.net/FVAFJwPbrZP~KvsZaocatQ "Service catalog supports several ways to control access to a catalog item or category. These controls are also known as catalog entitlements.") access controls. If you upgrade an instance that uses entitlements,
you can [migrate to user criteria](https://servicenow-prod.fluidtopics.net/opyhMgXeiwdF18ERA_PE7A#t_UserCriteriaMigrationProcess "Service Catalog enables you to maintain the required access controls to your service catalog while migrating from entitlements to user criteria.")
to take advantage of the improved control, flexibility, and reuse.

Access controls allow you to:

* Manage access to multiple items and categories in one user criteria record. For example, create a single UK Employees user criteria record and apply it to multiple items and categories that are available to employees in the UK.
* Allow access if one condition matches, or if all conditions match. For example, define that only users who are both in a specific location and who belong to a specific department can have access.
* Use Available For and Not Available For lists to allow or prohibit access to users matching the conditions in a criteria record. For example, specify that a US-based catalog category is available for the users located in the USA but is not available for users belonging to the Sales department (whether in the US or not).
* [Extend matching](https://servicenow-prod.fluidtopics.net/iVyvTAxiR~KEw3W3Md27Jg "Extend the user criteria table when the available user criteria fields are not sufficient. User criteria references various user fields (fields from the User [sys_user] table), such as department, company, and groups. You can extend user criteria with a custom field to include any other user reference field (field from the User [sys_user] table) of interest.") to create conditions matching additional fields in the User \[sys_user\] table, without having to use a script. For example, you can add a condition to match items against the Cost center field in user records.

{#c_ServiceCatalogAccessControls__ul_ap3_j1g_1r}  
Wichtig:  
After making user criteria additions or changes, you may need to log out and log back in to clear the prior configuration.
* **[Create a user criteria record in Service Catalog](https://servicenow-prod.fluidtopics.net/6_4mzQd0BIzaeEpJFnMj1g#t_CreateAUserCriteriaRecord)**   
  Create a user criteria record to define conditions that are evaluated against user records.
* **[Apply user criteria to items and categories](https://servicenow-prod.fluidtopics.net/qDeA4NRFK0G4PTqi0Jl8WQ#t_AppUserCritItemsCat)**   
  Apply a user criteria record to items and categories, either from the item or category form or from the user criteria form.
* **[Extend user criteria](https://servicenow-prod.fluidtopics.net/iVyvTAxiR~KEw3W3Md27Jg)**   
  Extend the user criteria table when the available user criteria fields are not sufficient. User criteria references various user fields (fields from the User \[sys_user\] table), such as department, company, and groups. You can extend user criteria with a custom field to include any other user reference field (field from the User \[sys_user\] table) of interest.
* **[User criteria migration](https://servicenow-prod.fluidtopics.net/opyhMgXeiwdF18ERA_PE7A#c_MigrtSvcCatUserCriteria)**   
  Service catalog user criteria records provide access control for service catalog items and categories.

**Zugehörige Tasks**   

* [Debug user criteria of a catalog item](https://servicenow-prod.fluidtopics.net/vTvjTuMVj55ibRIsq34azw "Debug whether a user can access a catalog item based on the matched user criteria and fix any issues.")