---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Service Catalog items

# Service Catalog items {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The overall catalog is made up of a collection of discrete catalog items.
The basic Service Catalog item types include:

* Standard catalog items
* Record producers: Provide alternative ways to add information such as <kbd class="ph userinput">Incidents via the service catalog</kbd>.
* Order guides: Enable grouping multiple catalog items in one request.
* Content Items: These are the catalog items which provide information instead of goods or services.
{#c_IntroductionToCatalogItems__ul_uvt_nhh_c1b}

## Standard catalog item {#c_IntroductionToCatalogItems__section_ap2_pvz_jpb}

A catalog item can be a good or service. If something can be ordered by
itself, it is a catalog item. If something only makes sense as part of a greater whole, it
is part of an item, rather than an item in and of itself. For example, a new Dell server is
a catalog item, as is a new Executive Desk.

Use a catalog item to publish a service to your users. Add a service
description, images, and a workflow to determine the approval and fulfillment processes for
the catalog items.

Use the variables to present and gather information from the users.
Catalog UI Policies and Catalog Client Scripts can also be added to control the item
behavior based on user input.
* **[Specify related items and articles for a catalog item](https://servicenow-prod.fluidtopics.net/qTZo39dHXwU5ymie~si1Ag)**   
  Specify related items and articles for a catalog item to provide alternatives and additional information. These items and articles are displayed in the catalog item page in Service Portal and Now Mobile.
* **[Add an ordered item link to an item](https://servicenow-prod.fluidtopics.net/XFdXNv4DGzQnlhKfxCcEzA)**   
  Use ordered item links to provide a link on the ordered item screen that provides more information about an item.
* **[Create a Service Catalog client script](https://servicenow-prod.fluidtopics.net/BLEkQER4_YqNn2pd6VN6Sg)**   
  You can create client scripts to customize the catalog.
* **[Translation of Service Catalog items](https://servicenow-prod.fluidtopics.net/MreXWpeVQlxHzQG7XlNWFQ)**   
  You can translate Service Catalog items into multiple languages using the ServiceNow® Localization Framework.
* **[Monitoring aggregated catalog item data](https://servicenow-prod.fluidtopics.net/PqEtOgQg~jIwfK1TPF4JRw)**   
  Monitor aggregated catalog item data like fulfillment automation coverage, translation coverage, and conversational coverage using the Service Catalog Overview dashboard.