---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Digital signature for PDF documents using CAC or PIV smart cards

# Digital signature for PDF documents using CAC or PIV smart cards {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use digital signatures to make the document signing experience seamless and to eliminate manual intervention by using your Personal Identity Verification (PIV) or Common Access Card (CAC) smart card.

## CAC or PIV cards {#digital-signature__section_pg4_mg2_nzb}

The Common Access Card (CAC) and Personal Identification Verification (PIV) are smart cards used for general identification and authentication of user access. CAC and PIV hold a unique digital certificate and user information
such as a photograph, personal identification number (PIN), and signature to identify each user.

## Sign PDF documents {#digital-signature__section_klb_jd2_nzb}

ServiceNow enables you to integrate with Adobe, as well as configure and use PIV or CAC smart cards as an authenticator for digital signing of PDF documents. This integration provides the flexibility to use PIV or CAC cards to safeguard critical
and valuable assets.  
The Adobe Acrobat Reader desktop application enables you to digitally sign a PDF with CAC or PIV smart cards.  
Hinweis:  
You should do the following to digitally sign a PDF with CAC or PIV smart cards:

* Install Adobe Acrobat Reader on your desktop.
* Configure your Google Chrome or Mozilla Firefox browser to open downloaded PDFs in Adobe Acrobat Reader.
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## Document template for digital signature {#digital-signature__section_h23_zv2_p1c}

Digital signing for documents is configured with a document template. You must define document templates and signing workflows for digital signature using smart cards to generate and send auto-filled documents to be signed by
different participants.  
To configure digital signing for CAC or PIV smart cards, the following must be done:

* Use [Document Templates](https://www.servicenow.com/docs/access?context=document-templates-overview&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) to create and upload a PDF document
* Set up certificates in the sys_ca_certificate table
* Set up a map certificate in the sys_user_certificate table
* [Review the com.snc.pdfsigning.validation.method property](https://servicenow-prod.fluidtopics.net/VAKEfh8~0182tdr9LDgwxQ "Specify the method that will be used to identify and validate the user who has signed the PDF using the com.snc.pdfsigning.validation.method property.")
* Sign and review the PDF document
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* **[Install Document Template integration with digital signatures using a smart card](https://servicenow-prod.fluidtopics.net/MvDyJ~avi3I0AHatAXvHxg)**   
  You can install the Document Template integration with Digital Signatures using Smart Cards application (com.sn.dt-digital-signature-smart-card-integration) if you have the admin role.
* **[Set up a document template for signing documents using a CAC or PIV smart card](https://servicenow-prod.fluidtopics.net/6MLf~X7P62fVklWllP0EDw)**   
  Set up a document template for PDF using a Common Access Card (CAC) or Personal Identification Verification (PIV) card. Set up certificates to automate and simplify the process of filling, reviewing, and signing a document online.
* **[Sign document templates for PDF documents using CAC or PIV smart card](https://servicenow-prod.fluidtopics.net/ZwUjdZUIoPejQHx_Qgaxfw)**   
  Use the PDF document template to initiate digital signing, review, and generate a filled PDF document using a Common Access Card (CAC) or Personal Identification Verification (PIV) card.
* **[Review the digitally signed document](https://servicenow-prod.fluidtopics.net/DaDRwx52X071ZJjxICjtug)**   
  Review the digitally signed PDF document to either approve or reject it.