---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Set up push notifications

# Set up push notifications from Dynatrace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Set up push notifications of events from Dynatrace into a ServiceNow instance that has the Service Graph Connector for Observability - Dynatrace installed.

## Vorbereitungen

If you don't have an alerting profile in Dynatrace, then complete the following steps to create one:

1. Navigate to SettingsAlertingAlerting Profiles.
2. Set up an alerting profile according to your business needs.  
   Hinweis:  
   For more information about how to set up an alerting profile, see [Alerting profiles](https://www.dynatrace.com/support/help/how-to-use-dynatrace/problem-detection-and-analysis/notifications-and-alerting/alerting-profiles/) on the Dynatrace documentation site.
{#setup-push-notifications-dynatrace__ol_g3s_5kb_5qb}

You must have Observability Commons for CMDB installed.

Role required: admin

## Prozedur

1. In the Dynatrace instance, navigate to SettingsIntegrationProblem notifications.
2. Click Add Notification.
3. On the form, fill in the fields.  
   {#setup-push-notifications-dynatrace__table_xxf_tjs_sqb__entry__2}

   | Field | Value |
   |-|-|
   | Notification Type | Custom Integration |
   | Display Name | Name of the notification |
   | Webhook URL | Use the following URL: <kbd class="ph userinput">https://&lt;name_of_your_servicenow_instance_name&gt; /api/sn_em_connector/em/inbound_event?source=SGO-Dynatrace</kbd> |
   | Additional HTTP Headers \> Create basic authorization | 1. In the ServiceNow instance, set a password for the pre-created Dynatrace API user by doing the following: 1. Navigate to System SecurityUsers. 2. Select the Dynatrace API user. 3. Set the Password field with a new password. 4. Clear the Password needs reset check box. 5. Update or save the user. {#setup-push-notifications-dynatrace__ol_txq_sks_sqb} 2. Set the Username field to <kbd class="ph userinput">DynatraceAPI</kbd>. 3. Set the Password field to the password that you had created. 4. Click Add. {#setup-push-notifications-dynatrace__ol_vxn_rks_sqb} |
   | Custom Payload | Use the following payload: { "connectionId": <connections_alias_sys_id>, "ImpactedEntities": {ImpactedEntities}, "ImpactedEntity": "{ImpactedEntity}", "PID": "{PID}", "ProblemDetailsHTML": "{ProblemDetailsHTML}", "ProblemDetailsJSONv2": {ProblemDetailsJSONv2}, "ProblemDetailsMarkdown": "{ProblemDetailsMarkdown}", "ProblemDetailsText": "{ProblemDetailsText}", "ProblemID": "{ProblemID}", "ProblemImpact": "{ProblemImpact}", "ProblemSeverity": "{ProblemSeverity}", "ProblemTitle": "{ProblemTitle}", "ProblemURL": "{ProblemURL}", "State": "{State}", "Tags": "{Tags}" } Hinweis: For the \<connections_alias_sys_id\>: 1. Navigate to AllIntegrationHubConnection \& CredentialsConnection \& Credential Aliases. 2. Select to open the connector for which you want to get the \<connections_alias_sys_id\>. 3. Right-click the context menu (![menu icon]()) and then select Copy sys_id. {#setup-push-notifications-dynatrace__ol_z2d_2vp_jfc} |
   | Alerting Profile | Select the alerting profile created in the Before you begin section or another alerting profile. |
   | Sending Test Notifications | Click to send a test notification, and verify that the response status is 200. |
   [ ]

   {#setup-push-notifications-dynatrace__table_xxf_tjs_sqb}