---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Sample 3

# CMDB --- Application services with incident or change {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use this example to build a CMDB query to find all application services for which there is an incident or a change request. Results are returned for either the application service itself or any CI within the
service.

## Vorbereitungen

Role required: none

## Prozedur

1. Navigate to AllConfigurationCMDB Query Builder.
2. Select Create new and then enter <kbd class="ph userinput">Application services with incidents or change requests</kbd> as the query name.
3. Choose CMDB Query and then select Create.
4. In the CMDB Classes list, locate the Application Service class and then drag it to the canvas.  
   Tipp:  
   Use the search box to find items quickly.
5. Select Non-CMDB Tables.
6. Locate the Incidents class in the class hierarchy, and then drag it to the canvas.
7. Locate the Change Requests class in the class hierarchy, and then drag it to the canvas.
8. Connect the Application Service and the Incidents nodes, and then, in the Properties right-side bar.
   1. Select Apply Incidents reference filter to all nodes in the pattern.
   2. Set Use CI reference column to Configuration item.
   {#cmdb-query-builder-sample2-app-ser__substeps_xzg_j5p_41c}
9. Connect the Application Service and the Change Request node, and then, in the Properties right-side bar.
   1. Select Apply Change Request reference filter to all nodes in the pattern.
   2. Set Use CI reference column to Configuration item.
   {#cmdb-query-builder-sample2-app-ser__substeps_urb_l5p_41c}
10. Select the And operator between the Incidents and the Change Request nodes, and switch it to Or.
11. Select Save.
12. Select Run and then review the results.
{#cmdb-query-builder-sample2-app-ser__steps_tzn_b5p_41c}