---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure Data Foundations dashboard

# Configure the CSDM Data Foundations dashboard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

Use the CSDM Data Foundations dashboard to monitor and evaluate key foundational metrics of the CSDM framework.

## Vorbereitungen

For an introduction to the dashboard, see [CSDM Data Foundations dashboard](https://servicenow-prod.fluidtopics.net/_wYsabMQE9itBF1YLKWH_Q "The CSDM Data Foundations dashboard displays key CSDM indicators on a single page to help you get the full benefit from your ServiceNow AI Platform products.").

* Before you use the dashboard for the first time, populate the CSDM metrics: Navigate to AllSystem SchedulerScheduled Jobs and run the CSDM Get Well Metric Collection job.
* The CSDM Data Foundations dashboard adds the following scheduled jobs that must be running:
  * CSDM Get Well Metric Collection: Calculates and stores details for compliant CIs associated with metrics. Data appears on the dashboard only after the first run of this scheduled job. metrics' scores are stored in the CSDM Data Foundations Metric Scores \[sn_getwell_csdm_score\] table. The job runs daily by default.
  * CSDM Data Foundations PA Metric Collection: Calculates the total count of non-compliant CIs that are associated with each metric. It also provides trending data over time for the non-compliant CIs associated with metrics.
  * CMDB Get Well CIs Processed Via IRE Metric Batch Collection: Invoked once a day (by default) by the CMDB Get Well Metric Collection job. Repeatedly executes a 10-minute run/one-minute pause cycle to process as many batch files as possible.
  {#csdm-foundations-dashboard__ul_syg_5lb_n4b}
* Role required: app_service_admin, app_service_user, asset, cmdb_read, itil_admin, portfolio_admin, service_viewer, or technology_service_owner
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## Prozedur

1. Navigate to AllCSDMConfigurationCSDM Data Foundations Dashboard.
2. Select a tab.  
   The reports on each tab display the data metrics that are appropriate for the maturity of your organization's CSDM implementation stage (foundation, crawl, walk, run, and fly).
3. Review the reports.  
   Note the percentages and color-coding in the Result column for each metric.
   * If the percentage is 100%, the CSDM framework has the information it needs. You don't need to do anything else.
   * Otherwise, required information is missing and additional actions are required. Continue with [step 5](https://servicenow-prod.fluidtopics.net/2qGED~Vfpbj9jxB39xgGGQ#csdm-foundations-dashboard__access-pa-widgets).
   {#csdm-foundations-dashboard__ul_fwn_qdy_dwb}  
   Note the metrics on the Foundation tab:

   Named Product Models with Product Owners
   :   Shows cmdb_model records that meet the following conditions:
       * Status = In production
       * Name and Owner is not empty
       {#csdm-foundations-dashboard__ul_tbx_4bl_xnb}

   Configuration Item Status Values
   :   Shows the percentage of CIs with default status values.
       * 80%: At least 1 to 5 CIs have custom status values.
       * 60%: 6 to 10 CIs have custom status values.
       * 40%: 11 to 15 CIs have custom status values.
       * 20%: 16 or more CIs have custom status values.

       {#csdm-foundations-dashboard__ul_gbd_3vw_t4b}

       To view the default base-system status values, enter sn_getwell_oob_status_table_field.list in the navigator Filter text box. The Configuration Item Status Values
       form displays the list of elements and associated tables. Select a table name to see the list of default labels and values.

   Business Units with Companies
   :   Shows business unit records where the Company field is not empty.

       Locations with Parents.
   :   Shows cmdb_ci records that meet the following conditions:
       * Status = installed
       * Operational status = operational
       * Location and Location.parent is not empty
       {#csdm-foundations-dashboard__ul_k4z_vcl_xnb}
4. Select the tiles associated with the foundational metrics to access Performance Analytics widgets.  
   [Performance Analytics widgets](https://www.servicenow.com/docs/access?context=c_Widgets&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) are provided by the CSDM PA Metric Collection scheduled job. These widgets provide trending data over time for the non-compliant
   CIs associated with the metric.
   * Ensure that the real-time option is selected (![real-time option.]()) and then select Show Records to view the list of CIs.
   * Select the Breakdowns context menu to view available breakdowns.
   {#csdm-foundations-dashboard__ul_j5p_dvm_xnb} {#csdm-foundations-dashboard__access-pa-widgets}
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5. Scroll to the list of CIs in the Custom Status Values related list.  
   The charts show the number of custom values that have been defined for each element. Select a chart to view custom values that have been defined for the element. This example shows custom label-value combinations for the
   install_status element.

6. Select a CI to drill down to the form view.  
   The form view provides the required information. If you don't see the form, you might not have sufficient access privileges. Contact your ServiceNow administrator.
7. When you're finished using the form, select Update or Delete to return to the list view.
8. Navigate to return to the CSDM Data Foundations dashboard.

## Ergebnisse

The key foundational metric results are available for you to review and analyze.