---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Connect Chat

# Connect Chat {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Connect Chat is a real-time messaging tool that enables users to chat with individuals
and groups, quickly share files, and collaborate on any record by connecting with the right people
instantly.  
Wichtig:  
Connect Chat is not available in Next Experience. Starting with Australia, certain Connect Chat functions are available in Next Experience by using Sidebar. See [KB1123615 -- Moving from Connect Chat to Sidebar](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1123615) or [Next Experience](https://www.servicenow.com/docs/access?context=next-experience-landing-page&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) for more information about the differences between
Connect Chat and Sidebar.

Connect Chat animates communication around records, Visual Task Boards, topics of interest, or
groups of people.  
Features include:

* Direct conversations between two users.
* Group conversations between three or more users.
* Conversations linked to records. Comments and work notes appear in conversations in real time and users can update the record directly from the conversation.
* Drag-and-drop sharing of links, files, and records.
{#c_Collaboration__ul_CollaborationFeatures}

Core UI is required to use Connect Chat.

This video demonstrates how to use Connect Chat.

This video demonstrates how to use Connect Support.  
Hinweis:  
Connect Chat does not replace legacy chat but offers some of the same functionality. The features should not be used concurrently.