---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Set up Password Reset integration with Google Directory

# Set up Password Reset integration with Google Directory {#google-doc-pwd-reset__g-directory}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Enables end users to reset their Google passwords using Password Reset and Google Directory spoke.

## Request apps on the Store {#google-doc-pwd-reset__section_avy_vbw_54b}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#google-doc-pwd-reset__inline-send-to-store}

## Integration Hub subscription {#google-doc-pwd-reset__section_bvy_vbw_54b}

This application requires an Integration Hub or Workflow Data Fabric subscription. For more information, see [Legal schedules - Integration Hub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf).

## Application version {#google-doc-pwd-reset__section_qqm_qh4_3sb}

Password Reset integration with Google Directory 1.0.3 is the latest version.

## Dependencies {#google-doc-pwd-reset__section_hvy_vbw_54b}

If you're having trouble installing the app, ensure that these dependent plugins are installed:

* [Google Directory spoke](https://www.servicenow.com/docs/access?context=gdirectory-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) v 1.3.1 or higher
* ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
* ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
* ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
{#google-doc-pwd-reset__ul_ivy_vbw_54b}  
Hinweis:  
Some of these plugins are licensable features and require appropriate licenses, if used outside the application implementation.

## Subflows {#google-doc-pwd-reset__section_p3f_xpp_2pb}

The Password Reset integration with Google Directory
application provides these subflows that automate the Password Reset tasks:  
{#google-doc-pwd-reset__table_mvy_vdbw_54b__entry__2}

| Subflow | Description |
|-|-|
| Password Connection Test | Tests connection to Google Directory. |
| Password Lock State | Checks the lock status of the specified user account in Google Directory. |
| Password Reset | Resets the password of the specified Google Directory user. |
| Password Unlock | Unlocks the required user account in Google Directory. |
[ ]

{#google-doc-pwd-reset__table_mvy_vdbw_54b}

## Actions {#google-doc-pwd-reset__section_nvy_vfbw_54b}

The Password Reset integration with Google Directory
provides the Get Configuration Variables for Google Directory
Reset Process action to retrieve the user name of the required Google Directory user and the details of all variables.

## Set up the Password Reset integration with Google
Directory {#ariaid-title2}

Customize the default credential store records and password reset processes to
integrate Password Reset with Google Directory.

### Vorbereitungen

* Request Integration Hub subscription.
* Activate Password Reset
* Activate and set up the [Google Directory spoke](https://www.servicenow.com/docs/access?context=gdirectory-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US).
* Activate Password Reset integration with Google Directory.
* Role required: password_reset_admin
{#setup-pwd-rst-gdir__ul_agys1_qxd_rlb}

### Prozedur

1. Navigate to Password ResetCredential Stores.
2. Open the record for Password Reset integration with Google Directory.  
   For example, Sample Google Directory Credential Store .
3. Customize the default record as per your requirement.  
   For more information, see [Configure the connection to a credential store for the Password Reset processes](https://servicenow-prod.fluidtopics.net/2FK1Y_gXVPy91vKmvWP7aw "You create a Password Reset credential store record to configure access to your credential store server while a user is changing or resetting a password. In addition to host connection information, you can specify the password hints that users should see, restrictions on password reuse, the allowed number of failed reset attempts, and other settings.").
4. Navigate to Password ResetProcesses.
5. Customize the default records, Sample Service-Desk Process for Google Directory and Sample Employee Self-Service Process for Google Directory, as per your requirement.  
   For more information, see [Configure your Password Reset process](https://servicenow-prod.fluidtopics.net/DpsnYEv7NjSXPw9oWYgeFg "To implement the process, you configure credentials, verification methods and settings, and enrollment settings. You also specify to which users the process applies.").  
   Hinweis:  
   Google Directory doesn't support password change. Hence, the Password change check box on the process records isn't supported in this integration.
{#setup-pwd-rst-gdir__steps_v2v_qsp_2pb}