---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Provide feedback for a knowledge article in the Now Mobile Information applet

# Provide feedback for a knowledge article in the Now Mobile
Information applet {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can contribute to feedback on knowledge articles by rating an article, marking an
article as helpful or not helpful, and posting and replying to comments for an article in
the Now Mobile Information
applet.

## Vorbereitungen

You can specify user criteria for an article to control which users can read the article. If no user criteria is defined for an article, all users can read the article.

## Prozedur

1. On the Now Mobile app, tap Information.
2. Select the desired article.
3. Contribute to the article feedback by rating it, marking it as helpful or not helpful, or leaving a comment.  
   {#respond-evaluate-articles__table_esl_yz4_jjb__entry__2}

   | Action | Description |
   |-|-|
   | Rate the article | Tap the star icons displayed on the article to indicate its effectiveness on a scale of 1 to 5. For ratings between 1 to 3 stars, a feedback task is automatically created for the article and assigned to the author or ownership group, as configured. |
   | Mark an article as helpful or unhelpful | Tap the helpful icon (![Helpful icon]()) or the not helpful icon (![Not helpful icon]()). |
   | Enter your comment | Enter a comment in the Type your comment here box and tap Submit. |
   | View all comments and replies posted for the article | Scroll down to the Comments section. |
   | Like a comment on the article | Underneath a comment, tap the like icon (![Like icon]()). |
   | Reply to a comment on the article | Underneath a comment, tap the reply icon (![Reply icon]()), enter your comment in the text box that appears, and then tap Submit. |
   | Delete any previous comments or replies you posted earlier | Go to a comment or reply, and then tap the delete icon (![Delete icon]()). If a message appears, tap OK. Only users who have posted the comment, knowledge administrators, and knowledge owners can delete a comment. |
   | View an attachment to a comment | View files, if available, attached to a comment. To view a file, tap the file name. If a comment contains more than two attachments, tap the number of attachments indicator and then tap the file name. |
   [ ]

   {#respond-evaluate-articles__table_esl_yz4_jjb}
**Zugehörige Tasks**   

* [View an article in the Now Mobile Information applet](https://servicenow-prod.fluidtopics.net/g3zm~N4MtBaN6Hx9AkrlHw "You can view the author, published date, number of views, and the overall rating details of the article in the Now Mobile Information applet. In addition, you can respond to and evaluate articles and view related items and related articles.")
* [Control access at the knowledge article level through user criteria](https://servicenow-prod.fluidtopics.net/YNNdK6Sem0g9AqVmUtloAQ "You specify user criteria for a knowledge article to control which users are granted read access to the knowledge article.")