---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Using Now Mobile for Knowledge Management

# Using Now Mobile for Knowledge Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Access knowledge articles from anywhere using the Information applet on the Now Mobile app. You can view recently viewed and most popular articles, search for articles, browse articles by category, and provide feedback for articles.{#mobile-experience-for-km__mobile-km-intro}

To access articles from the Information applet on the Now Mobile app, you must first
download the ServiceNow mobile
application on an iOS platform from the Apple App Store or on an Android platform from the
Google Play Store.  
Abbildung : 1. Now Mobile Information applet

Make sure your administrator has activated the Now Mobile app. For more
information, see [Now Mobile app](https://www.servicenow.com/docs/access?context=mobile-employee-experience&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).

After you access an article, you can view the author, published date, number of views, and
the overall rating details of the article. In addition, you can respond to and evaluate
articles and view related items, related articles, and attachments.

Using Now Mobile app, even external users can access and provide
feedback to the knowledge articles. For more information about external user functionalities
and capabilities, see [Mobile external users](https://www.servicenow.com/docs/access?context=external-user-mobile&version=australia&pubname=australia-mobile&ft:locale=en-US).

## Activation information {#mobile-experience-for-km__section_yzq_gp5_2gb}

The Information applet is available on the Now Mobile app. The ServiceNow
Mobile Request - Knowledge Management Screens and Applet Launcher plugin
(com.glideapp.knowledge.mobile_requestor) activates the Information applet. The Information
applet is activated by default for both new and upgrade customers.
* **[View the most popular or recently viewed articles in the Now Mobile Information applet](https://servicenow-prod.fluidtopics.net/fxglQWifkC88e1yYjNcAVg)**   
  The Information applet on the Now Mobile app enables you to access knowledge articles from a mobile device.
* **[Browse articles in the Now Mobile Information applet](https://servicenow-prod.fluidtopics.net/zztuZDwS5j017PZvgUV1dw)**   
  You can browse articles within a category in the Now Mobile Information applet to see articles related to a particular subject or grouping.
* **[Search for an article in the Now Mobile Information applet](https://servicenow-prod.fluidtopics.net/kjlITC7o~qIaDK2Ne8l7gQ)**   
  You can search for an article in the Now Mobile Information applet.
* **[View an article in the Now Mobile Information applet](https://servicenow-prod.fluidtopics.net/g3zm~N4MtBaN6Hx9AkrlHw)**   
  You can view the author, published date, number of views, and the overall rating details of the article in the Now Mobile Information applet. In addition, you can respond to and evaluate articles and view related items and related articles.
* **[Provide feedback for a knowledge article in the Now Mobile Information applet](https://servicenow-prod.fluidtopics.net/PTmEVt9VRM8_UNAKFHAhKA)**   
  You can contribute to feedback on knowledge articles by rating an article, marking an article as helpful or not helpful, and posting and replying to comments for an article in the Now Mobile Information applet.

**Zugehörige Tasks**   

* [View the most popular or recently viewed articles in the Now Mobile Information applet](https://servicenow-prod.fluidtopics.net/fxglQWifkC88e1yYjNcAVg "The Information applet on the Now Mobile app enables you to access knowledge articles from a mobile device.")
* [View an article in the Now Mobile Information applet](https://servicenow-prod.fluidtopics.net/g3zm~N4MtBaN6Hx9AkrlHw "You can view the author, published date, number of views, and the overall rating details of the article in the Now Mobile Information applet. In addition, you can respond to and evaluate articles and view related items and related articles.")
* [Provide feedback for a knowledge article in the Now Mobile Information applet](https://servicenow-prod.fluidtopics.net/PTmEVt9VRM8_UNAKFHAhKA "You can contribute to feedback on knowledge articles by rating an article, marking an article as helpful or not helpful, and posting and replying to comments for an article in the Now Mobile Information applet.")  
**Zugehörige Informationen**   

* [Configure knowledge bases](https://www.servicenow.com/docs/access?context=configure-kbs&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)
* [Now Mobile app](https://www.servicenow.com/docs/access?context=mobile-employee-experience&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)