---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Recall an article that is being reviewed in Microsoft Word

# Recall an article that is being reviewed in Microsoft Word {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Recall a knowledge article that is being reviewed and created using Microsoft Word to stop the approval process.

## Vorbereitungen

* You must have contribute access to the knowledge base that stores the knowledge article you want to recall.
* You must have logged in to your ServiceNow instance from the Word Online application. For more information, see [Log in to your ServiceNow instance for authoring knowledge articles in Microsoft Word](https://servicenow-prod.fluidtopics.net/_rkQ19Ty3WGztMIRhozzYQ "Author and collaborate on knowledge articles in Microsoft Word by logging in to your ServiceNow instance from the Word Online application.").

* You must have signed in to your Office 365 account.

{#recall-article-word__ul_ahn_kv5_snb}  
Ensure that the system administrator verifies the following settings:

* Knowledge Management Advanced plugin (com.snc.knowledge_advanced) is activated. For more information, see [Activate the Knowledge Management Advanced plugin](https://servicenow-prod.fluidtopics.net/J90Hkp1E8ZldaR2ecCW8ZQ "Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.").
* The article versioning feature is enabled. For more information, see [Article versioning](https://servicenow-prod.fluidtopics.net/ZTnrk3RLI~RSvV6MwTNjUA "Use the Knowledge Management article versioning feature to create and maintain multiple versions of a knowledge article.").
* The Knowledge Management - Add-in for Microsoft Word is enabled. (For more information, see [Configure Knowledge Management - Add-in for Microsoft Word](https://servicenow-prod.fluidtopics.net/ykNaQUfU7OZf0pgvW8S3gA "Configure the Knowledge Management - Add-in for Microsoft Word to author and access knowledge articles in Microsoft Word.").)
{#recall-article-word__ul_gfk_clx_klb}

## Warum und wann dieser Vorgang ausgeführt wird

The author of a knowledge article, knowledge administrators, and system administrators can recall an article. If an ownership group is assigned to a knowledge article, the ownership group manager and ownership group members can also recall the knowledge article.

If a version of a knowledge article is
in the Review state, you can recall only the corresponding version to make
additional changes. Recalling the article results in a minor version
increment.

## Prozedur

1. From the Microsoft 365 app launcher, select the icon to launch the Microsoft Word app.  
   For more information, see [Use the Office 365 app
   launcher](https://support.microsoft.com/en-us/office/use-the-office-365-app-launcher-0c183e98-a718-4592-9f58-4b47a4074d0b).
2. In the New section, click New blank document, or open any existing Microsoft Word document.
3. On the Home tab of the Word document, click the Knowledge icon (![Knowledge icon]()).
4. In the Knowledge Management pane of the Word document, in the Search box, enter the knowledge article title or description.
5. Click the link to the article in Review state that you want to recall.
6. On the Knowledge form, click Recall.

## Ergebnisse

The article opens in edit mode and the state of the article is changed to Draft. The version number of the article increments by 0.01.