---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Assign knowledge gap feedback tasks to content authors

# Assign knowledge gap feedback tasks to content authors {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create assignment rules to assign knowledge gap feedback tasks to authors or groups
of content creators.

## Vorbereitungen

Role required: admin or assignment_rule_admin

## Warum und wann dieser Vorgang ausgeführt wird

Knowledge gap feedback tasks created through the Knowledge Demand Insights feature create feedback tasks of type Knowledge gap.

## Prozedur

1. Navigate to AllKnowledge Demand InsightsKnowledge Gap Assignment.
2. In the Assignment Rules list, click New.
3. On the Assignment rule form, fill in the fields.  
   {#assign-knowledge-gaps-demand-insights__table_q3g_xlz_pjb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Descriptive name for the assignment rule. |
   | Active | Option to activate the assignment rule. Only active assignment rules take effect. |
   | Applies to tab ||
   | Table | Table to store the feedback tasks on knowledge articles. This field is automatically set to Knowledge Feedback Task \[kb_feedback_task\]. |
   | Conditions | Conditions for assigning feedback tasks of the Knowledge gap type. This field is automatically set to \[Feedback Task Type\] \[is\] \[Knowledge gap\]. You can add more conditions as appropriate. |
   | Assign to tab ||
   | User | User assigned the feedback task type of knowledge gap. |
   | Group | Ownership group assigned the feedback task type of knowledge gap. |
   | Script tab ||
   | Script | Script you can use to specify more complex conditions for assignment rules using dynamic variables and loops. |
   [Tabelle : 1. Assignment rule form]

   {#assign-knowledge-gaps-demand-insights__table_q3g_xlz_pjb}
4. Click Submit.
**Zugehörige Tasks**   

* [Analyze knowledge gaps from a demand insights dashboard and create knowledge gap feedback tasks](https://servicenow-prod.fluidtopics.net/5qqHmec0_rqh50vhgWukYQ "Use the demand insights dashboard for your tasks to analyze candidate knowledge gaps and create knowledge gap feedback tasks.")  
**Zugehörige Informationen**   

* [Create an assignment rule](https://www.servicenow.com/docs/access?context=t_AssignmentModuleRule&version=australia&pubname=australia-platform-administration&ft:locale=en-US)