---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Activate Connect

# Activate Connect {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

Connect is active by default on new instances. For upgraded instances, you can activate the Connect plugin (com.glide.connect) if you have the admin role.{#t_ActivateConnect__ActivateConnect}

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

If you used Collaboration in the Fuji release, the Connect plugin is activated
automatically.  
Wichtig:  
Connect is not supported in Next Experience. If you turn on Next Experience, Connect functionality will no longer work. See [Next Experience](https://www.servicenow.com/docs/access?context=next-experience-landing-page&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

## Prozedur

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#t_ActivateConnect__find-plugins-cmd}
{#t_ActivateConnect__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#t_ActivateConnect__p_cb1_nfg_h1c}
   {#t_ActivateConnect__find-plugin-cmd}
{#t_ActivateConnect__find-plugin}
3. Select Install to start the installation process.  
   Hinweis:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/bundle/australia-platform-administration/page/administer/plugins/task/find-components.html). {#t_ActivateConnect__activate-plugin}
{#t_ActivateConnect__activate-plugin}{#t_ActivateConnect__steps_rfx_bf1_2t}
**Zugehörige Informationen**   

* [List of plugins](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

## Properties installed with Connect {#ariaid-title2}

Properties are added with activation of Connect.
Hinweis:  
To open the System Property \[sys_properties\] table, enter <kbd class="ph userinput">sys_properties.list</kbd> in the navigation filter.
{#r_PropInstWithCollab__table_vmr_bbd_br__entry__2}{#r_PropInstWithCollab__entry_CollaborationEmailIntervalDescription}{#r_PropInstWithCollab__entry_CollaborationFramesetDescription}{#r_PropInstWithCollab__entry_ConnectNotificationAudioAlertDescription}{#r_PropInstWithCollab__entry_ConnectRetrieveExternalLinkContentDescription}{#r_PropInstWithCollab__entry_ConnectRolesDescription}{#r_PropInstWithCollab__entry_GlideConnectEnabledDescription}{#r_PropInstWithCollab__entry_GlideLiveFeedTaskHeaderButtonDescription}

| Name | Description |
|-|-|
| collaboration.email_interval | Sets the number of minutes the system waits before sending a Connect notification email to an inactive user. * Type: integer * Default value: 3 * Location: CollaborateAdministrationProperties * Learn more: [Configure the email notification interval](https://servicenow-prod.fluidtopics.net/aHP5tktv3BLu4v8U5g5IRg#t_ConfEmailNotifInterval "The email notification interval determines how long the system waits before sending a Connect Chat email notification to an inactive user.") {#r_PropInstWithCollab__ul_jzg_hbd_br} |
| collaboration.frameset | Determines whether the Connect overlay is visible (enabled). This property also impacts Connect Support. * Type: true \| false * Default value: true * Location: CollaborateAdministrationProperties * Learn more: [Disable the Connect overlay](https://servicenow-prod.fluidtopics.net/L~nzgG5NOSF6OT3KDeDZug "The Connect overlay is enabled by default and is integrated with the standard user interface. You can disable the Connect overlay.") {#r_PropInstWithCollab__ul_dtn_vbd_br} |
| collaboration.polling_interval | Sets the number of seconds the system waits between polling for new Connect messages. This property also impacts Connect Support. * Type: integer * Default value: 10 * Location: System Property \[sys_properties\] table {#r_PropInstWithCollab__ul_m5x_ybd_br} |
| connect.notification.audio_alert | Specifies the audio file to play to notify users of new messages, support conversation transfers, and @mentions in Connect. This property's value must point to the Name field of a record in the Audio File \[db_audio\] table. This property also impacts Connect Support. * Type: string * Default value: connect_alert.mp3 * Location: CollaborateAdministrationProperties * Learn more: [Customize the Connect audio notification sound](https://servicenow-prod.fluidtopics.net/FttLCxLQ12kkv5SnQ3sP5A "You can replace the default Connect audio notification sound with an audio file of your choice.") {#r_PropInstWithCollab__ul_qqp_wvc_dv} |
| connect.retrieve_external_link_content | Enables Connect to render URLs for external sites as links. When this property is disabled, URLs that point anywhere outside the instance appear as plain text. This property also impacts Connect Support. * Type: true \| false * Default value: true * Location: CollaborateAdministrationProperties {#r_PropInstWithCollab__ul_esb_jwc_dv} |
| connect.roles | Determines which user roles are required to access Connect. When the value is blank, no role is required. This property also impacts Connect Support. Hinweis: If you choose to restrict Connect access to specific roles, consider updating the role requirements for Connect modules and other access points. * Type : string * Default value: \<empty\> * Location: CollaborateAdministrationProperties {#r_PropInstWithCollab__ul_flk_1y1_mv} |
| glide.connect.enabled | Hides the Create or Join Chat Room related link, which appears on the Incident form when legacy chat is enabled. Legacy chat and Connect Chat should not be used concurrently and this property should not be modified. * Type: true \| false * Default value: true * Location: CollaborateAdministrationProperties {#r_PropInstWithCollab__ul_yjm_rsg_ct} |
| glide.connect.chat.disabled | Disables and hides all UI elements related to Connect. * Type: true \| false * Default value: false * Location: System Property \[sys_properties\] table {#r_PropInstWithCollab__ul_ask_hmj_fx} |
| glide.live_feed.task_header_button | Determines whether the show Live Feed icon (![Show Live Feed icon]()) and Follow button are available in the form header of tables that have the live_feed=true dictionary attribute. * Type: choice list * Default value: collaboration * Other possible values: * both: enables both the show Live Feed icon and the Follow button. * live_feed: enables the show Live Feed icon. * none: disables both the show Live Feed icon and the Follow button. {#r_PropInstWithCollab__ul_p1m_xnb_mv} * Location: CollaborateAdministrationProperties * Learn more: [Configure record conversations](https://servicenow-prod.fluidtopics.net/aHP5tktv3BLu4v8U5g5IRg#t_EnablRecordConvseForATbl "Record conversations are enabled for all tables that extend Task [task] by default. You can configure record conversations for additional tables that extend Task.") {#r_PropInstWithCollab__ul_jqj_gcd_br} |
[ ]

{#r_PropInstWithCollab__table_vmr_bbd_br}