---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create a question for a catalog item in Catalog Builder

# Create a question for a catalog item in Catalog Builder {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 Minuten Lesedauer

Specify a question that the requester should answer before submitting the catalog
item.

## Vorbereitungen

Role required: catalog_builder_editor, catalog_admin, or admin

## Warum und wann dieser Vorgang ausgeführt wird

If allowed in the template by the template owner (catalog_admin) while configuring the template, the following question types can be used in the item creation process in the catalog builder. These question types are grouped into types and subtypes:

* Text
  * Single-line. Single-line text variable type in ServiceNow AI Platform.
  * Multi-line. Multi-line text variable type in ServiceNow AI Platform.
  * Rich text. HTML variable type in ServiceNow AI Platform.
  {#create-question-cat-builder__ul_qsw_gl2_g4b}
* Option
  * Check box. Check box variable type in ServiceNow AI Platform.
  * Yes/No. Yes/No variable type in ServiceNow AI Platform.
  {#create-question-cat-builder__ul_ssw_gl2_g4b}
* Choice
  * Drop down (fixed values). Select Box variable type in ServiceNow AI Platform.
  * Drop down (values from a table). Lookup Select Box variable type in ServiceNow AI Platform.
  * Record reference. Reference variable type in ServiceNow AI Platform.
  * Radio. Multiple Choice variable type in ServiceNow AI Platform.
  * Multi-select. List Collector variable type in ServiceNow AI Platform.
  * Requested for
  {#create-question-cat-builder__ul_vsw_gl2_g4b}
* Date/Time
  * Date. Date variable type in ServiceNow AI Platform.
  * Date \&Time. Date and time variable type in ServiceNow AI Platform.
  * Duration
  {#create-question-cat-builder__ul_ysw_gl2_g4b}
* Display label
  * Plain text. Label variable type in ServiceNow AI Platform.
  * Rich text. Rich Text Label variable type in ServiceNow AI Platform.
  {#create-question-cat-builder__ul_atw_gl2_g4b}
* Attachment
{#create-question-cat-builder__ul_psw_gl2_g4b}

For detailed information about these question types, see [Types of service catalog variables](https://servicenow-prod.fluidtopics.net/lo_dUm11UFQBvaNuW_RBzQ "Variables allow you to specify questions for a catalog item. Several types of service catalog variables are provided. Some variable types accept variable attributes.").

## Prozedur

1. Navigate to Catalog BuilderCreate a new catalog itemQuestion and click Insert new question.
2. On the Create question form, specify the required details.  
   Hinweis:  
   * The fields on the form vary based on the question type and subtype.
   * While you configure each question, its preview is available.
   * The question preview doesn't show interactions for the following questions types until the question is saved and then edited.
     * Record reference
     * Multi-select
     * Drop down (values from a table)
     {#create-question-cat-builder__ul_b5f_t5t_34b}
   * The question preview doesn't show annotations.
   {#create-question-cat-builder__ul_v2m_grt_h4b}
   1. Specify the details on the Question tab.  
      {#create-question-cat-builder__table_okf_km2_g4b__entry__2}

      | Field | Description |
      |-|-|
      | Type ||
      | Question type | Group under which the question type is categorized. |
      | Question subtype | Subtype of the question. Only the question types allowed in the template are available. |
      | Details ||
      | Map to field | Maps the question to a specific field on the table for the record producer. |
      | Question label | Question for a requester while ordering the catalog item. For the Rich text question subtype, you can specify a formatted label to be displayed on a catalog item form. |
      | Name | Internal name to identify the question. The name should not contain spaces or special characters. Only the underscore character is allowed. |
      | Mandatory | Option to specify if the question is mandatory. |
      | Hidden | Option to specify if the question is hidden. |
      | Read-only | Option to specify if the question is read-only. |
      | Conversational label | Option to specify the text that you want to ask in the conversation for the question of your catalog item. |
      [Tabelle : 1. Question tab]

      {#create-question-cat-builder__table_okf_km2_g4b}
   2. Specify the details on the Annotation tab.  
      This tab is available for the following question subtypes:
      * Single-line
      * Multi-line
      * Rich text
      * Yes/No
      * Drop down (fixed values)
      * Drop down (values from a table)
      * Record reference
      * Radio
      * Date
      * Date \&Time
      * Multi-select
      {#create-question-cat-builder__ul_axc_1st_h4b}  
      {#create-question-cat-builder__table_rrf_jm2_g4b__entry__2}

      | Field | Description |
      |-|-|
      | Instructions ||
      | Show instructions | Option to specify if instructions should be displayed for the question. |
      | Instructions label | Instruction for the requester while ordering the catalog item. |
      | Instructions | Detailed instruction content. |
      [Tabelle : 2. Annotation tab]

      {#create-question-cat-builder__table_rrf_jm2_g4b}
   3. Specify the details on the Additional Details tab.  
      This tab is available for the following question subtypes:
      * Single-line
      * Drop down (values from a table)
      * Record reference
      * Multi-select
      {#create-question-cat-builder__ul_gmd_jst_h4b}  
      {#create-question-cat-builder__table_edr_jm2_g4b__entry__2}

      | Field | Description |
      |-|-|
      | Validation ||
      | Available for the Single-line question type ||
      | Text validation | Option to validate the specified text value based on the regular expression validations that have been set up in the system. |
      | Source ||
      | Available for the Dropdown (values from a table), Record reference, and Multi-select question subtypes ||
      | Table | Table from which the choices are retrieved. |
      | Field | Field that should be displayed as a choice. This field is not available for the Record reference and Multi-select subtypes. |
      | Filter conditions | Conditions to filter the choices. |
      [Tabelle : 3. Additional Details tab]

      {#create-question-cat-builder__table_edr_jm2_g4b}
   4. Specify the details on the Choices tab.  
      This tab is available for the following question subtypes:
      * Drop down (fixed values)
      * Drop down (values from a table)
      * Yes/No
      * Radio
      {#create-question-cat-builder__ul_ovw_mst_h4b}  
      {#create-question-cat-builder__table_fll_bn2_g4b__entry__2}

      | Field | Description |
      |-|-|
      | Settings ||
      | Include none choice | Option to include None as a choice for the question. |
      | Choice direction | Direction in which the choices should be displayed. Possible options are Down and Across. This option is available only for the Radio question subtype. |
      | Do not select first choice | Option to ignore the first choice. This option is available only for the Radio question subtype. |
      | Available Choices ||
      | Available for the Drop down (fixed values) and Radio question subtypes. You can add a name-value pair for each choice. ||
      | Display name | Label for a choice. |
      | Value | Value of the choice. |
      [Tabelle : 4. Choices tab]

      {#create-question-cat-builder__table_fll_bn2_g4b}
   5. Specify the details in the Default Value tab.  
      The default value specified here is pre-selected as the answer for the question when a requester opens the catalog item form for the item. This tab is available for the following question subtypes:
      * Single-line
      * Multi-line
      * Yes/No
      * Radio
      * Date
      * Date \&Time
      * Multi-select
      {#create-question-cat-builder__ul_kqh_4nv_5tb}
   6. Specify the question details on the Auto-populate tab.  
      For more information about configuring auto-populate value, see [Configure an auto-populate value for a question in Catalog Builder](https://servicenow-prod.fluidtopics.net/aAXAKKHjVbfJYtRnnYP20A#config-auto-populate-value-for-question-cat-builder "Configure the value of a question to populate automatically whenever the value of another question of the reference type changes.").
   {#create-question-cat-builder__substeps_e4h_zl2_g4b}
3. Click Insert Question to add the question to the item.  
   Hinweis:  
   * If there are two consecutive check boxes, then a virtual container is created for a group of check boxes. Only check box variable types can then be added inside that group.
   * Even if a check box variable is added immediately after a group of check boxes, it's automatically added to the group.
   {#create-question-cat-builder__ul_cww_j5t_h4b}
* **[Configure an auto-populate value for a question in Catalog Builder](https://servicenow-prod.fluidtopics.net/aAXAKKHjVbfJYtRnnYP20A#config-auto-populate-value-for-question-cat-builder)**   
  Configure the value of a question to populate automatically whenever the value of another question of the reference type changes.