---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Map a related item in Agent Workspace

# Map a related item in Agent Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Manually map catalog items related to a knowledge article in Agent Workspace to enable employees to request the related catalog
item.

## Vorbereitungen

You must have contribute access to the knowledge base that stores the knowledge article for which you want to add related articles.

Role required:
agent_workspace_user

## Warum und wann dieser Vorgang ausgeführt wird

This task provides steps to map related catalog items when editing an article in Agent Workspace. You can also map related catalog items when editing an article from the Knowledge Management application in the ServiceNow AI Platform interface. For more information, see [Map catalog items related to an article](https://servicenow-prod.fluidtopics.net/RG2sl_OUgxpjAFgKg0k8Eg "Manually map catalog items related to a knowledge article to enable employees to request the related product or service.").

## Prozedur

1. Navigate to AllAgent WorkspaceAgent Workspace Home.
2. Go to ListsKnowledgePublished for a published article or ListsKnowledgeUnpublished for an unpublished article.
3. Click the link to the knowledge article for which you want to map a related item.
4. On the Knowledge form, click the Related Catalog Items related list.
5. Click New.
6. On the Related Catalog Items form, fill in the fields.  
   {#map-related-items-agent__table_qvl_phn_jjb__entry__2}

   | Field | Description |
   |-|-|
   | Active | Option to enable the mapping to the related catalog item. |
   | Catalog item | Catalog item related to the knowledge article. You can click the search for record icon (![Search for Record icon]()) to access a list of available catalog items. |
   | Knowledge article | Number of the knowledge article for which you are adding the related catalog item. |
   | Order | Order in which you want the catalog item to appear in the Related Items section on the Knowledge Management article view page. A lower value means that a catalog item has the greater priority to appear in the Related Items section. The default value is 100. |
   [Tabelle : 1. Related Items form]

   {#map-related-items-agent__table_qvl_phn_jjb}
7. Click Save.

## Ergebnisse

The mapped catalog items are listed in the Related Items section on the Knowledge Management article view page in Knowledge Management Service Portal.  
Hinweis:  
Because system administrators can configure the number of catalog items shown in the Related Items section, not all mapped related catalog items might appear in the Related Items section. For more information, see [Configure related catalog item widget instance options](https://servicenow-prod.fluidtopics.net/53HfdoTYlKYFdMoCl8~OLA "Configure the Related Catalog Item widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal. These options relate to the list of catalog items mapped to an article.").
**Zugehörige Konzepte**   

* [Service Catalog items](https://servicenow-prod.fluidtopics.net/w0sxGUUyLnRLdMfRKAXxIw "The overall catalog is made up of a collection of discrete catalog items.")  
**Zugehörige Tasks**   

* [Edit a knowledge article in Agent Workspace](https://servicenow-prod.fluidtopics.net/FcAaQSOSBuemgZmh8cys~g "Edit knowledge articles within a knowledge base in Agent Workspace to update information shared across your organization.")