---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Key differences

# Key differences between on-call scheduling with NotifyNow and with Notify {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

There are key differences between on-call scheduling with NotifyNow and on-call
scheduling with Notify.

## Tracking responses to questions

The On call:Assign by Acknowledgement workflow no longer uses the Notify Question tables to
track assignment responses. When you install On-Call Scheduling with Notify, the message_number column is added to the Notify Messages
\[notify_messages\] table to track responses to on-call assignment requests. This column
indicates if the contacted user accepted or rejected the assignment.
**Zugehörige Konzepte**   

* [Controlling the on-call communication channel with Notify](https://servicenow-prod.fluidtopics.net/H6AT0~p6LRLW2UQhI50a8g "Configure On-Call Scheduling with Notify to always use a user's preferred communication channel.")  
**Zugehörige Tasks**   

* [Set up Notify with On-Call Scheduling](https://servicenow-prod.fluidtopics.net/yvaiNVk_NNxcKp9vpfl4GA "You can configure on-call scheduling to use Notify functionality to send SMS alerts and assign users to tasks based on the SMS responses.")
* [Call a user from the WebRTC UI](https://servicenow-prod.fluidtopics.net/GCJxJJrEwZbwvgNnGVcHGQ "Make outbound calls and receive a voice call in the browser through the WebRTC interface from On-Call Schedules landing page, Roster and Escalation Details dialog box and on-call calendar.")