---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Manage

# Managing MetricBase {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

View the overall health and performance of MetricBase, and debug its
triggers and scripts.

## Overview of managing MetricBase {#maintain-metricbase__section_nth_zxv_sdc}

## View MetricBase database status {#ariaid-title2}

View the status and health of the connection to your MetricBase
database.

### Vorbereitungen

Role required: clotho_admin

### Prozedur

1. Navigate to AllMetricBaseMetricBase Health Dashboard.
2. In the list, select Health.
3. View the status of the database connection.  
   If the database is offline, contact Customer Service and Support.
4. Monitor the lag time between your instance and the database by viewing the MetricBase Lag Statistics value.  
   If the lag time is reported in multiple seconds, contact Customer Service and Support.
5. **Wahlweise:** Select Refresh to view the latest status.

## View MetricBase data usage and efficiency {#ariaid-title3}

Monitor the usage and efficiency of your MetricBase time series
data.

### Vorbereitungen

Role required: clotho_admin

### Prozedur

1. Navigate to AllMetricBaseMetricBase Health Dashboard.
2. In the list, select Series.  
   The MetricBase Series Information page displays the Total Series Count, which is the total number of series registered in MetricBase.
3. Determine whether any series aren't being used by calculating the stale series ratio.  
   This ratio is the percentage of series that haven't received a value within a specified number of days.
   1. Enter the number of days (greater than or equal to 1) in the Staleness Time Period field.
   2. Select the Refresh icon (![Refresh icon.]()).

   {#view-metricbase-usage-and-efficiency__substeps_ksp_rvf_lvb}  
   The closer the ratio is to 0%, the fewer unused series there are within the given time period. You determine your own threshold for an acceptable stale series ratio. To lower the ratio, adjust the metric's sampling schedule or remove unused metrics or series. For help with removing a stale series, contact Customer Service and Support.
4. Determine how efficiently your time series data is used by viewing the Data Utilization Efficiency value.  
   The value is the percentage of data points per metric that have a non-null value. The closer this value is to 100%, the fewer null data points there are. To increase the efficiency, review each metric to ensure that data is being posted at a similar rate to the first schedule of its retention policy. See [MetricBase retention policies](https://servicenow-prod.fluidtopics.net/t29PQvDUuvm49N7XCVxESA "Retain data in MetricBase according to retention policies.") for more information.
5. Determine how often values are published to MetricBase by viewing the Average Unutilized Data Gap value.  
   The gap value is the average number of entries between two non-null data points. To decrease the gap value, change the metric's schedule to publish data more often or update the metric's sampling period in its retention policy. See [MetricBase retention policies](https://servicenow-prod.fluidtopics.net/t29PQvDUuvm49N7XCVxESA "Retain data in MetricBase according to retention policies.").

## View MetricBase statistics and metrics {#ariaid-title4}

You can view the status of the MetricBase database.

### Vorbereitungen

Role required: admin

### Prozedur

1. View the status of the MetricBase instance.
   1. Navigate to System DiagnosticsStatsStats.
   2. Scroll down to find MetricBase Statistics  
      ![MetricBase statistics]()
   {#view-metricbase-status__substeps_tdg_bb3_sgb}
2. View the metrics monitored by MetricBase and statistics about them.
   1. Click MetricBaseMetricBase Status  
      The MetricBase Status page displays all of the metrics tracked in MB.
   2. Click the gear icon.  
      The Personalize List Columns dialog box displays.
   3. Select and move metrics from the Available column to the Selected column to display the metric and click OK.  
      The metrics display on the MetricBase Status page.
   {#view-metricbase-status__substeps_gtm_3b3_sgb}

## Debug MetricBase {#ariaid-title5}

You can display the results of debugging scripts in MetricBase.

### Vorbereitungen

Role required: admin

### Prozedur

1. Navigate to AllSystem DiagnosticsSession DebugDebug MetricBase.  
   When the page you are on submits queries to MetricBase, you see the transforms and how long they took on the bottom of the page. Submitting a lot of MetricBase queries may slow down the page load time significantly.
2. To view a history of the debug script's execution, click available here.
3. Click Update.  
   Session debug tracking for MetricBase activities starts and the MetricBase Status page displays.