---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# PowerShell protocols and troubleshooting

# PowerShell protocols and troubleshooting {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

PowerShell uses the Windows Management Instrumentation (WMI) and Windows Remote
Management (WinRM) protocols to enable Orchestration activities to run commands on remote Windows hosts.

## Windows Management Instrumentation (WMI)

WMI provides a uniform interface for any local or remote applications or scripts that obtain management data from a computer system, a network, or an enterprise. WMI contains these components:

* Managed objects and WMI providers: A WMI provider is a COM object that monitors one or more managed objects for WMI. A managed object is a logical or physical enterprise component, such as a hard disk drive, network adapter, database system, operating system, process, or service.
* WMI infrastructure: The WMI infrastructure is a Microsoft Windows operating system component know as the WMI service (winmgmt). The WMI infrastructure is composed of the WMI Core and the WMI repository. The WMI repository is organized by WMI namespaces. The WMI service creates namespaces, such as root\\default, root\\cimv2, and root\\subscription, at system startup and preinstalls a default set of class definitions, including the Win32 Classes, the WMI System Classes, and others. The remaining namespaces found on your system are created by providers for other parts of the operating system or products.
* WMI consumers: A WMI consumer is a management application or script that interacts with the WMI infrastructure. A management application can query, enumerate data, run provider methods, or subscribe to events by calling either the COM API or the Scripting API for WMI.
{#powershell-protocols__ul_zbz_lk4_cw}

## WMI installation and configuration

For the MID Server to successfully make a remote connection to the target host, TCP port
135 must be open. The Windows
firewall automatically creates an inbound rule for WMI connectivity called Windows
Management Instrumentation (DCOM-In).

## Windows Remote Management (WinRM)

WinRM is the Microsoft
implementation of WS-Management Protocol, a standard Simple Object Access Protocol (SOAP)
protocol that allows hardware and operating systems from different vendors to interoperate.  
WinRM contains these components:

* WinRM Scripting API: This scripting API enables Orchestration to obtain data from remote computers, using scripts that perform WS-Management protocol operations.
* WMI Service: The WMI service continues to run side-by-side with WinRM and provides requested data or control through the WMI plug-in. You can continue to obtain data from standard WMI classes, such as as Win32_Process.
{#powershell-protocols__ul_o5t_xm4_cw}

## WinRM configuration

WinRM is automatically installed on Windows 2008 R2 and above operating systems, but must be configured before use.

1. In a command prompt, enter winrm quickconfig. This command is not case sensitive.
2. When the console displays Make these changes \[y/n\]?, enter y.

   The `winrm quickconfig` command performs
   the following operations:
   * Starts the WinRM service, and sets the service startup type to auto start.
   * Configures a listener for the ports that send and receive WS-Management protocol, using either HTTP or HTTPS on any IP address.
   * Creates a firewall exception for the current user profile.
   {#powershell-protocols__ul_w4n_sq4_cw}
{#powershell-protocols__ol_z2j_pt3_fx}
* **[MID Server PowerShell files](https://servicenow-prod.fluidtopics.net/p8Sf2zNaMigqSwjtf5E_Rw)**   
  PowerShell functions are stored in script files (\*.ps1) that use a PowerShell Script module (\*.psm1) file name extension.
* **[PowerShell troubleshooting](https://servicenow-prod.fluidtopics.net/4PbDq5mONf2eYGwHKr~lfA#powershell-troubleshooting)**   
  Authentication and access denied errors can prevent PowerShell activities from running a command on a target host.