---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Add an activity to a catalog workflow

# Add an activity to a catalog workflow {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

You can add activities to a workflow to perform tasks such as running a script,
sending notifications, or requesting approvals. Activities can succeed or fail, which can
result in actions performed by other activities.

## Vorbereitungen

Role required: workflow_creator, workflow_admin, or admin

## Warum und wann dieser Vorgang ausgeführt wird

After creating the workflow to add a laptop fulfillment process, add the
activities.

## Prozedur

1. Complete the following steps to add an activity that requests manager approval.
   1. In the Core pane, expand Approvals and drag the activity Approval - User onto the arrow between Begin and End.  
      This activity generates an approval from the manager of the person requesting the laptop.
   2. Complete the form with the following information.  
      * Name: <kbd class="ph userinput">Manager Approval</kbd>
      * Stage: Waiting for Approval
      * User: Click the lock icon in the Approvers section, and then click the select fields icon. Expand RequestedRequested For, and then select Manager.
      {#t_AddActiviToServiceCataWorkflow__ul_f3h_rg4_scb}
   3. Click Submit.
   {#t_AddActiviToServiceCataWorkflow__substeps_m3s_hf4_scb}
2. Complete the following steps to add an action for when the approver rejects the request.
   1. Expand Utilities in the Core pane and drag the activity Set Values to the space below the approval.
   2. Complete the form with the following information.  
      * Name: <kbd class="ph userinput">Rejected</kbd>
      * Stage: Completed
      * Values condition builder: \[Approval\] \[Rejected\]
      {#t_AddActiviToServiceCataWorkflow__ul_q1x_qg4_scb}
   3. Click Submit.
   4. Drag from the yellow box beside Rejected on the Approval - User activity to the new Set Values activity.
   5. Drag again from the yellow box beside Always on the Set Values activity to End.  
      This activity marks the request as rejected if the manager rejects the request and then ends the workflow
   {#t_AddActiviToServiceCataWorkflow__substeps_yhx_xf4_scb}
3. Complete the following steps to add an action for when the approver approves the request.
   1. Drag the activity Set Values onto the arrow between Approval - User and End.
   2. Complete the form with the following information.  
      * Name: <kbd class="ph userinput">Approved</kbd>
      * Stage: Fulfillment
      * Values condition builder: \[Approval\] \[Approved\]
      {#t_AddActiviToServiceCataWorkflow__ul_yjv_th4_scb}  
      This activity marks the request as approved once a manager approves it.
   3. Click Submit.
   {#t_AddActiviToServiceCataWorkflow__substeps_fqp_rh4_scb}
4. Expand Tasks and drag the activity Create Task onto the arrow between Approval - User and End, add the following information, and click Submit.  
   * Name: <kbd class="ph userinput">Laptop Procurement</kbd>
   * Stage: Fulfillment
   * Task Type: Catalog Task \[sc_task\]
   * Priority: 3 - Moderate
   * Fulfillment group: Procurement
   * Short description: <kbd class="ph userinput">Procure a Laptop</kbd>
   {#t_AddActiviToServiceCataWorkflow__ul_z52_434_scb}  
   This task tells Procurement to procure a laptop for the user.
5. Expand Notifcations and drag the activity Notification onto the arrow between Laptop Procurement and End, add the following information, and click Submit.  
   * Name: <kbd class="ph userinput">Procurement</kbd>
   * Stage: Fulfillment
   * To: Click the lock icon in the Addressee(s) section, and then click the select fields icon. Expand Requested and select Requested For.
   * Subject: <kbd class="ph userinput">Your laptop has been procured.</kbd>
   {#t_AddActiviToServiceCataWorkflow__ul_t13_4k4_scb}  
   This activity marks the request as approved if a manager approves it.
6. Drag the activity Create Task onto the arrow between Procurement and End, and then fill in the form.

   | Option | Bezeichnung |
   | Name | Set Up Laptop |
   | Stage | Fulfillment |
   | Task Type | Catalog Task |
   | Priority | 3 - Moderate |
   | Fulfillment Group | Hardware |
   | Short Description | Set up laptop. |
   |-|-|

   {#t_AddActiviToServiceCataWorkflow__choicetable_yn3_s25_dq}  
   This task tells Hardware to configure the laptop and prepare it for use.
7. Drag the activity Create Task onto the arrow between Set Up Laptop and End, add the following information, and click Submit.  
   * Name: <kbd class="ph userinput">Pickup Laptop</kbd>
   * Stage: Delivery
   * Task Type: Catalog Task \[sc_task\]
   * Priority: 3 - Moderate
   * Assigned to: Leave the field blank, as the script in the Advanced field assigns this task to the requester.
   * Short description: <kbd class="ph userinput">Pick up laptop.</kbd>
   * Advanced: Select the check box and set the Advanced Script value to: <kbd class="ph userinput">task.assigned_to=current.requested_for;</kbd>
   {#t_AddActiviToServiceCataWorkflow__ul_awm_ww4_scb}  
   This task informs the requester to come pick up the laptop.
8. Drag the activity Log Message onto the arrow between Pick Up Laptop and End, add the following information, and click Submit.  
   * Name: <kbd class="ph userinput">Delivered</kbd>
   * Stage: Completed
   * Message: <kbd class="ph userinput">The laptop delivery workflow is complete.</kbd>
   {#t_AddActiviToServiceCataWorkflow__ul_ycx_3x4_scb}  
   Leaves a message in the log to record the successful completion of the workflow.