---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Call workflow activity

# Call workflow
activity {#r_WorkflowActivityCall__unl_nls_3x}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The Call activity makes outbound phone calls using a Notify workflow. This workflow activity can be added to any table.{#r_WorkflowActivityCall__wf-call-activity-shortdesc}

## Input variables

Input variables determine the initial behavior of the activity.
{#r_WorkflowActivityCall__table_pgm_tfy_jr__entry__2}

| Variable | Description |
|-|-|
| Notify Number | The Notify phone number to make the call from. When you initiate a call, the outgoing call workflow for the number group associated with this number runs. |
| Phone number to call | The E.164-compliant phone number to call. |
| Advanced | Select this check box to use a script to determine number to call, and the Notify number to call from instead of using the Phone number to call and Notify Number variables. |
| Script | Define a script that controls which number to call. This script should return a string listing the Notify number sys_id, as well as the phone number to call, such as {notify_number: 'sys_id', phone_number: '+316...'} |
[Tabelle : 1. Input variables]

{#r_WorkflowActivityCall__table_pgm_tfy_jr}

## Conditions

The conditions determine which transition comes after this activity. The
call activity does not specify any conditions by default.

You can add an error condition to this activity. The activity transitions through the error
condition if the call could not be set up due to invalid data returned by the advanced
script.