Configuring custom script based Article Optimization scans

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • The Out-of-Box (OOB) Knowledge Center settings provide default configurations for article optimization scans. However, users can configure new scans for article optimization.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    Configure Article Optimization scans for articles in the Knowledge Center. Two types of Article Optimization scans are available in the Knowledge Center. One is a script-based scan and the other is a AI-based scan. If you are subscribed to Now Assist, you can configure both the scan types. If you are not subscribed to Now Assist, you can configure only the script-based scans, and Article Optimization runs only the script-based scans.

    Prozedur

    1. Navigate to All > Knowledge > Knowledge Center > Lists > Article Optimization > Scans.
      Article Optimization scans definition table.
    2. Select New.
      1. If you want to clone and modify an existing scan, go to the kb_assist_scan_definition table.
      2. Open a record and select Insert and stay to copy the scan.
      3. Rename the copied scan.
    3. Fill out the record form as follows:
      1. Set the Run type field to:
        • On change: If you want the scan to run each time an article is saved.
          Hinweis:
          the scan must still be associated with a job in order to run but the job schedule will not control when this scan runs.
        • Always:If you want the scan to run based on the schedule set up in the associated job.
      2. Set the Execution type to Script Based.
    4. Type the script code in the Script field.
      Hinweis:
      Using a copy of an existing scan can come in handy as this specific format has to be used for processing the results.
    5. Save the record.

    Ergebnisse

    The Article Optimization scan is custom configured.

    Nächste Maßnahme

    To run the scan, you must add the configured scan to a job. For more information see, Configuring Article Optimization jobs