---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Use knowledge on mobile devices

# Use knowledge on mobile devices {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

All users can access knowledge from mobile devices to search for and view knowledge
articles.

You can also view recently viewed and most popular articles, search for articles, browse
articles by category, and provide feedback to knowledge articles from Now Mobile. For information, see [Using Now Mobile for Knowledge Management](https://servicenow-prod.fluidtopics.net/P8TnapGSdCR5ig~XokIIEQ "Access knowledge articles from anywhere using the Information applet on the Now Mobile app. You can view recently viewed and most popular articles, search for articles, browse articles by category, and provide feedback for articles.").

## Browse knowledge on mobile devices {#ariaid-title2}

You can browse knowledge bases using a mobile device.
Navigate to SELF-SERVICEKnowledge Base.  
Abbildung : 1. Mobile Knowledge View

Browse Knowledge by tapping on a category and browsing articles or subcategories.  
Abbildung : 2. Mobile Knowledge Categories  
Hinweis:  
Select the desired category and click the close icon (![Knowledge Management Mobile UI close icon]()) for the selected category to reflect in the search results.

## View knowledge articles on mobile devices {#ariaid-title3}

You can read knowledge content using a mobile device.
Tap a title to view the article.  
Hinweis:  
You cannot edit or add comments to knowledge articles on the mobile interface.  
Abbildung : 3. Mobile Knowledge Article View

## Search knowledge on mobile devices {#ariaid-title4}

Find a specific article by searching on a particular term.
Abbildung : 4. Mobile Knowledge Search