---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Submit a request topic conversation

# Submit a request topic conversation {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Users can submit a request in a Virtual Agent conversation.  
The Submit a request topic conversation uses the following topic blocks:

* Search Catalog Item
* Request Catalog Item
{#request-submission-va__ul_njj_r31_3mb}

Using the Submit a request topic conversation, users can submit a request by choosing from all available options. For example, when a user is requesting an item, the Virtual Agent prompts the user to enter a search keyword. After the user enters the keyword, the Virtual Agent responds with available choices in a carousel view.  
When the user selects the required item, the following scenarios are possible:

* A user can submit a request in the conversation mode (by answering the questions in line). After the request submission, a requested item card is displayed with the request number as a link to the request page.  
  Hinweis:  
  In Now® Mobile, the URL opens the native screen.
* A user can submit a request in a popup or a window.
  * In case of a popup, Virtual Agent provides a link for the user to submit the request in a popup without navigating to a new tab. A non-conversational catalog item can be rendered as a popup only if it does not have any Custom, Custom with label, or UI Page variables. For more information, see [Service Catalog topic blocks in Virtual Agent](https://servicenow-prod.fluidtopics.net/USMEQ6jTP6Z8dOHTop0nJQ "You can design a topic conversation in the Virtual Agent powered by Natural Language Understanding (NLU) by including reusable topic blocks to perform request submission tasks.").
  * In case of a window, Virtual Agent provides a link for the user to submit the request in the Service Portal defined in the sn_itsm_va.com.snc.itsm.virtualagent.portal_url property. A non-conversational item will be rendered as a window it has a Custom, Custom with label, or UI Page variable. For more information, see [Service Catalog topic blocks in Virtual Agent](https://servicenow-prod.fluidtopics.net/USMEQ6jTP6Z8dOHTop0nJQ "You can design a topic conversation in the Virtual Agent powered by Natural Language Understanding (NLU) by including reusable topic blocks to perform request submission tasks.").

  {#request-submission-va__ul_rqd_441_25b}  
  Hinweis:  
  Now Mobile opens the item in Mobile Employee Service Portal (mesp).

{#request-submission-va__ul_xky_zrk_33b}
**Zugehörige Konzepte**   

* [Service Catalog topic blocks in Virtual Agent powered by NLU](https://servicenow-prod.fluidtopics.net/USMEQ6jTP6Z8dOHTop0nJQ "You can design a topic conversation in the Virtual Agent powered by Natural Language Understanding (NLU) by including reusable topic blocks to perform request submission tasks.")