---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Add a knowledge block to a knowledge article in Agent Workspace

# Add a knowledge block to a knowledge article in Agent Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Add a knowledge block to a knowledge article in Agent Workspace.

## Vorbereitungen

* Both the knowledge article and the knowledge block must be in the same knowledge base.
* You must have contribute access to the knowledge base.
* Ensure that the knowledge blocks feature is enabled for the knowledge base that the article is in. For more information, see [Enable knowledge blocks for each knowledge base](https://servicenow-prod.fluidtopics.net/ANwUKH1T9fVFqS87HhyYag "Enable the knowledge blocks feature for each knowledge base where you plan to use the blocks. Once enabled, you can create knowledge blocks to add to knowledge articles within a knowledge base.").

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Role required: agent_workspace_user and knowledge

## Prozedur

1. Navigate to AllAgent WorkspaceAgent Workspace Home.
2. Go to ListsKnowledge ArticlesAll.
3. Click an existing article link.  
   For more information, see [Edit a knowledge article in Agent Workspace](https://servicenow-prod.fluidtopics.net/FcAaQSOSBuemgZmh8cys~g "Edit knowledge articles within a knowledge base in Agent Workspace to update information shared across your organization.").  
   Hinweis:  
   * Knowledge blocks are supported only with HTML knowledge articles. Make sure that the Article type field is set to HTML.
   * If a knowledge article uses an article template, you can add knowledge blocks to any fields associated with the article template.
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4. In the contextual side panel, click the add blocks icon (![Add Blocks icon]()).
5. Search for the article to which you want to add the knowledge block.  
   To use condition builder with advanced search, see [Condition
   builder](https://www.servicenow.com/docs/access?context=c_ConditionBuilder&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).
6. Click Insert to add the knowledge block to the article.  
   If there are no knowledge blocks, click Create New Block and follow the procedure to create another block. For more information, see [Create a knowledge block in Agent Workspace](https://servicenow-prod.fluidtopics.net/ZgnPDfdSI40V_E9LqKC1EA "Create a knowledge block for a knowledge base in Agent Workspace to reuse a piece of content in knowledge articles in that knowledge base.").
7. Click Update to save your changes.  
   Hinweis:  
   You can preview the article with the blocks. For more information, see [Preview a knowledge article with knowledge blocks in Agent Workspace](https://servicenow-prod.fluidtopics.net/2B1Bx6odukAdl8vcmKN4iA "Preview a knowledge article with knowledge blocks in Agent Workspace.").
8. Click Publish to publish the article.  
   The knowledge article is published depending on the workflow setting of its
   knowledge base. For more information, see [Publish a knowledge article in Agent Workspace](https://servicenow-prod.fluidtopics.net/lRxIgAk2L9NV4GNZ6M2O9g "Publish a knowledge article to make it available to users.").