---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Diagnose user access to a knowledge base

# Diagnose user access to a knowledge base {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Identify which users have access to a knowledge base and what enables that
access.

## Vorbereitungen

Role required: knowledge_manager, knowledge_admin, or admin

## Prozedur

1. Access the User Criteria Diagnostics landing page using one of these options:  
   {#diagnose-access-criteria-at-kb-level__table_sht_xcv_bdb__entry__2}

   | To access | Navigate to |
   |-|-|
   | Using the application navigator | KnowledgeAdministrationUser Criteria Diagnostics |
   | From a knowledge base | 1. KnowledgeAdministrationKnowledge Bases. 2. Select the knowledge base to diagnose user access. 3. In the Related Links section, click Run User Criteria Diagnostics. {#diagnose-access-criteria-at-kb-level__ol_ogb_ykj_cdb} The User Criteria Diagnostics landing page appears with the Select knowledge base field pre-populated. |
   [ ]

   {#diagnose-access-criteria-at-kb-level__table_sht_xcv_bdb}
2. To diagnose user access:
   1. In the Select user field, select a user.
   2. From the Select record type choice list, select Knowledge base.
   3. In the Select knowledge base field, select a knowledge base.  
      Every time you select a different user, record type, or knowledge base, the page refreshes and displays data for the selected user.
   4. Click Diagnose.  
      The page displays these details:
      * Whether the user has access to the knowledge base based on their domain. Only system administrators can view domain information and change the domain to give access to a user.
      * Which user criteria provides read or read and contribute access for this user to the knowledge base and what type of [user
        criteria definition](https://servicenow-prod.fluidtopics.net/18Bpf5hjqjam1xnFX8zg7Q "You specify user criteria for a knowledge base to control which users are granted access to read and contribute knowledge articles to that knowledge base.") enables this access.
      * Whether a role that the user has (knowledge_manager, knowledge_admin, or owner of the knowledge base) enables this access.
      * For a user with no access to this knowledge base, which user criteria may be modified to grant the access.
      {#diagnose-access-criteria-at-kb-level__ul_lhm_3zj_cdb}

## Beispiel

The following image shows an example of a diagnosis where the user Alene Reback
does not have access to the IT knowledge base.

Alena can get access to the
knowledge base if:

* Alena is added to one of the existing user criteria defined in the knowledge base.
* Alena is added to a new user criteria that is defined and added to the knowledge base.

{#diagnose-access-criteria-at-kb-level__ul_e5f_ltv_bdb}

Click the IT knowledge base link and provide the access by adding Alena to a
user criteria for this knowledge base.