---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure Knowledge Demand Insights

# Configure Knowledge Demand Insights {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure the Knowledge Demand Insights feature to identify which topics are missing
knowledge articles and creating actionable knowledge gaps for missing topics.

## Vorbereitungen

Activate the Predictive Intelligence for Knowledge Management plugin (com.snc.knowledge_ml). For more information, see [Predictive Intelligence for Knowledge Management](https://servicenow-prod.fluidtopics.net/1FijTyEOF0cW8nGI23feiQ "The Predictive Intelligence for Knowledge Management capability uses machine-learning algorithms to provide various Knowledge Management capabilities, such as similar articles and knowledge demand insights.") and [Additional plugins for Knowledge Management](https://servicenow-prod.fluidtopics.net/g6m9BQ5Dyit051Fg1doDyw "After Knowledge Management is activated, you can activate additional plugins that provide access to various additional Knowledge Management features.").

## Warum und wann dieser Vorgang ausgeführt wird

To configure the Knowledge Demand Insights feature, use the Knowledge Management guided setup. The guided setup takes you through the entire setup and configuration process.

This task provides general steps to configure
the Knowledge Demand Insights feature. For more information about the feature, see
[Knowledge demand insights](https://servicenow-prod.fluidtopics.net/1L9ii~h~nwGRUSu0weqhjQ "Identify knowledge gaps and improve content of your knowledge base using the Knowledge Demand Insights feature.").

## Prozedur

1. [Configure similarity and
   clustering solution definitions to enable comparing knowledge bases with a
   task type](https://servicenow-prod.fluidtopics.net/d~JyImeJOyyf~mLAUGrxpw "The Knowledge Demand Insights feature finds knowledge gaps by comparing knowledge bases with existing tasks. To enable comparing knowledge bases with a task type, you must first configure similarity and clustering solution definitions.").
2. [Configure the combination of the
   task table and similarity and clustering solution definitions that are
   processed in a scheduled job for a task type](https://servicenow-prod.fluidtopics.net/KRn25uI3zo~og6iC1CJTmg "Configure the combination of the task table and similarity and clustering solution definitions that are processed in a scheduled job for a task type. You can create another demand insights configuration or modify an existing configuration to define a scheduled job for demand insights.").
3. [Configure
   scheduled jobs for each task](https://servicenow-prod.fluidtopics.net/1HC_yrpDXxu_LjCWwR3OAg "Set the frequency of the scheduled job for your task to automatically run knowledge gap analysis.").
4. [Configure assignment
   rules to automatically assign feedback tasks of type Knowledge
   gap](https://servicenow-prod.fluidtopics.net/JNHbJrHC9h9hE10ofpV0UQ "Create assignment rules to assign knowledge gap feedback tasks to authors or groups of content creators.").  
   Hinweis:  
   If no assignment rules are configured, a knowledge admin or knowledge manager can later use the Feedback Management feature in the Knowledge module to manually assign a feedback task.
**Zugehörige Tasks**   

* [Analyze knowledge gaps from a demand insights dashboard and create knowledge gap feedback tasks](https://servicenow-prod.fluidtopics.net/5qqHmec0_rqh50vhgWukYQ "Use the demand insights dashboard for your tasks to analyze candidate knowledge gaps and create knowledge gap feedback tasks.")