---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Start a direct or group conversation

# Start a direct or group conversation {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can start a conversation with one or more users in Connect Chat.

## Vorbereitungen

Wichtig:  
Core UI is required to use Connect Chat. Connect Chat is not
supported in Next Experience. If you turn on Next Experience,
Connect Chat will no longer work. See [Next Experience
UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) for more information.
Role required: none

## Warum und wann dieser Vorgang ausgeführt wird

A conversation between two users is called a direct conversation. A conversation between three or more users is called a group conversation.

## Prozedur

1. In the chat view of the Connect sidebar, click the plus icon (+) by the filter.  
   A Connect mini window appears.
2. In the To field, enter the name of the user you want to chat with.  
   Suggestions appear as you type.
3. **Wahlweise:** Enter additional names to create a group conversation.  
   You can add or remove group conversation members later. You cannot add members to a direct conversation after you create it.
4. Press the Enter key to shift focus to the message field.
5. Send a message to create the conversation.  
   The conversation is added to the Connect sidebar for quick access.