---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Define a communication contact

# Define a communication contact {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Define the recipients of a particular plan to determine the target audience involved in each communication task and the responsibilities the recipients are expected to handle. A notification for a task is sent to all individuals specified for that task.

## Vorbereitungen

Role required: sn_comm_management.communication_plan_admin or admin

You have defined a communication plan.

## Warum und wann dieser Vorgang ausgeführt wird

You can add or remove any particular communication contact manually.

## Prozedur

1. Navigate to AllTask Communications ManagementPlan Definitions.
2. Click the communication plan that you want to define the contacts for.
3. Click the Communication Contact Definitions related list and then click New.
4. On the form, fill in the fields.  
   {#create-comm-contact-definition__table_ish_5tl_2db__entry__2}

   | Field | Description |
   |-|-|
   | Type | Type of contact such as user, group, or recipient list that you want to involve in the plan. The contact type is assigned dynamically at the time of the table execution. For information on recipient lists, refer [Define a recipient list for communication contact](https://servicenow-prod.fluidtopics.net/UYdhVW2IZyDFMor7yOQI~Q "A recipient list lets you specify a filter to fetch a list of users. Use the recipient list as the contact for a particular communication plan."). |
   | Responsibility | Responsibility that the user, group, or individuals in the recipient list are expected to handle. |
   | User | Name of the user, group, or recipient list to be added to the contact list. Hinweis: You can use the recipient list to specify dynamic criteria for fetching the list of users for a particular communication plan. |
   [Tabelle : 1. Communication Contact Definition form]

   {#create-comm-contact-definition__table_ish_5tl_2db}
5. Click Submit.  
   A communication contact is defined for the communication plan.
{#create-comm-contact-definition__steps_whs_hwl_2db}
**Zugehörige Tasks**   

* [Define a communication task](https://servicenow-prod.fluidtopics.net/3RkwpeddZpGf9ZJERmtLIA "Define a communication task for a communication plan. When a plan gets attached to a table, the tasks related to the plan need to be executed to resolve the issue. You can associate multiple tasks with a communication plan.")
* [Define a communication channel](https://servicenow-prod.fluidtopics.net/r6KQ4Ltj7~hGCMA9szCSSA "Define a communication channel for each communication task to determine which mode of communication to use for the task when a plan is attached to a table.")