---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Public URLs

# Public URLs {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

On-premise customers should ensure that the URLs are accessible from the Internet for
the Notify-Twilio driver to work correctly.

The Notify-Twilio drivers (both new and old) require that specific URLs on the instance be
accessible from the Internet by the Twilio server without authentication. If the instance is
within a private network, you need to either port forward or set up a reverse proxy.

For the Notify-Twilio driver, the URLs are:

* /NotifyTwilioCallProcessor.do
* /NotifyTwilioCallStatusProcessor.do
* /NotifyTwilioSMSProcessor.do
* /NotifyTwilioDialStatusProcessor.do
* /NotifyTwilioEventProcessor.do
* /NotifyTwilioDialProcessor.do
* /NotifyTwilioRecordingProcessor.do

{#public-urls__ul_rl3_bk3_mgb}

For the Notify-Twilio Direct driver, the URLs are:  
* /api/sn_twilio_direct/twilio_callbacks/process/twiml/{callback_name}
* /api/sn_twilio_direct/twilio_callbacks/process/xml/{callback_name}
{#public-urls__ul_sl3_bk3_mgb}  
Hinweis:  
The glide.notify.endpoint property needs to be set to an Internet visible name because the instance name inside a private network can be different from the Internet domain.