---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Enroll for the Password Reset program using questions and answers

# Enroll for the Password Reset program using questions and answers {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Your organization might ask you to select the questions to use when resetting your
password. You select the questions and provide answers that only you know. At another time,
when you reset your password, your answers verify your
identity. You can enroll on a mobile
device.

## Vorbereitungen

Role required: none

## Warum und wann dieser Vorgang ausgeführt wird

The list of
questions is presented in the language that you requested while logging in.

## Prozedur

1. Navigate to AllPassword ResetEnroll and then click the QA Verification tab.  
   If you are required to enroll for the QA verification method, then the tab is marked with an asterisk (\*).
2. For each Question field, select a question from the list and then enter the answer in the Answer field.  
   Repeat the process until the required number of Question and Answer fields are filled in.
3. Click Submit.
4. **Wahlweise:** Enroll for an extra identity verification using any of the other methods that your organization offers.  
   For more information about enrolling using different methods, see the following topics:
   * [Enroll for the Password Reset program using SMS codes](https://servicenow-prod.fluidtopics.net/kARz5y~ezL7E~JmxS_HOUw "To verify your identity while resetting your password, you can use a code (the SMS code) that was delivered to your mobile phone or device. You can enroll on a mobile device.")
   * [Enroll for the Password Reset program using an authenticator](https://servicenow-prod.fluidtopics.net/W~fJOjybXPq1L~dZPgaUNw "Verify your identity while resetting your password by enrolling for the Password Reset program using a third-party authenticator app.")
   * [Enroll for the Password Reset program using emailed codes](https://servicenow-prod.fluidtopics.net/EwQgyMA9UdUJXq3lPGky~A "To verify your identity while resetting your password, you enter a code that was sent to your email address. You can enroll for this program on a mobile device.")
   {#t_EnrollUsingASecurityQuestion__ul_nsd_krk_t1b}