---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Use extension points for Knowledge Management

# Use extension points for Knowledge Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Use UI extension points to add knowledge article headers and footers to knowledge
articles and to customize the email template for notifications when a knowledge article is
commented on. Use scripted extension points to customize the feedback object used in the
email template for notifications when a knowledge article is commented on.

## Vorbereitungen

The Knowledge Management Advanced plugin (com.snc.knowledge_advanced) must be activated to view the KMFeedbackNotification UI extension point and the KMFeedbackObject scripted extension point. These notifications are part of the Subscriptions feature, which is activated with this plugin.

Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management
Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see [Knowledge Management Service Portal homepage features](https://servicenow-prod.fluidtopics.net/643l~2QjRr_EJbS1ukyalQ "The Knowledge Management Service Portal homepage displays knowledge articles organized by knowledge base and category, as well as featured content and popular articles. Learn how to navigate the homepage to search for and find useful and relevant information quickly.").

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

Using extension points makes it easier to integrate customizations without actually
altering the base code. You can extend standard base functionality using customized
scripts.

To use UI extension points in Knowledge Management, create an
implementation and change the data as required. You can create multiple
implementations per extension point, but for these scenarios, the use is limited to
one implementation only. Example code is provided in the extension point, which can
be edited, as required.

An implementation is delivered in the base system for scripted extension points. You
can change the data and add additional fields, as required.

## Prozedur

1. To use UI extension points to customize headers and footers in knowledge articles, and the email notification that is sent when a knowledge article is commented on:
   1. Navigate to System Extension PointsUI Extension Points.
   2. Click the UI extension point you want to use.  
      Hinweis:  
      * Use the KMArticleViewFooter and KMArticleViewHeader UI extension points to add knowledge article headers and footers to the knowledge article view pages (kb_view.do) in Knowledge Management v3.
      * Use the KMFeedbackNotification UI extension point to customize the email template for notifications when a knowledge article is commented on.
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   3. Click Create Implementation.
   4. Change the data as required.
   5. Click Update.
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2. To use scripted extension points to update the feedback object used in the email template for notifications when a knowledge article is commented on:
   1. Navigate to System Extension PointsScripted Extension Points.  
      Hinweis:  
      Use the KMFeedbackObject scripted extension point to customize the feedback object used in the email template for notifications when a knowledge article is commented on.
   2. In the API Name column, click global.KMFeedbackObject.
   3. In the Implementations related list, click the KMFeedbackObjectBaseImpl class.
   4. Change the data and add additional fields, as required.
   5. Click Update.
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**Zugehörige Informationen**   

* [Using extension points to extend application functionality](https://www.servicenow.com/docs/access?context=extension-points&version=australia&pubname=australia-api-reference&ft:locale=en-US)
* [Using scripted extension points in server-side scripts](https://www.servicenow.com/docs/access?context=scripted-extension-points&version=australia&pubname=australia-api-reference&ft:locale=en-US)
* [Using UI extension points in server-side UI macros](https://www.servicenow.com/docs/access?context=ui-extension-points&version=australia&pubname=australia-api-reference&ft:locale=en-US)
* [Using client extension points in client-side UI scripting](https://www.servicenow.com/docs/access?context=client-extension-points&version=australia&pubname=australia-api-reference&ft:locale=en-US)