---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Demand Insights for Cases dashboard

# Demand Insights for Cases dashboard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The Demand Insights for Cases dashboard enables you as a customer service case manager
to identify which cases have no or insufficient knowledge coverage. You can then create feedback
tasks for knowledge gaps to deflect such cases.

The Predictive Intelligence for Knowledge Management plugin (com.snc.knowledge_ml) includes the Demand Insights for Cases dashboard. For more information, see [Predictive Intelligence for Knowledge Management](https://servicenow-prod.fluidtopics.net/1FijTyEOF0cW8nGI23feiQ "The Predictive Intelligence for Knowledge Management capability uses machine-learning algorithms to provide various Knowledge Management capabilities, such as similar articles and knowledge demand insights.") and [Additional plugins for Knowledge Management](https://servicenow-prod.fluidtopics.net/g6m9BQ5Dyit051Fg1doDyw "After Knowledge Management is activated, you can activate additional plugins that provide access to various additional Knowledge Management features."). The navigation path for viewing this dashboard is AllPlatform AnalyticsLibraryDashboards. Using the search field, look for the dashboard.

## End user and roles {#demand-insights-cases-dashboard__section_upb_qj4_2fb}

{#demand-insights-cases-dashboard__table_ov2_tj4_2fb__entry__2}

| End user and goal | Required roles |
|-|-|
| Customer service case manager: Needs to identify which cases don't have good knowledge coverage. | sn_km_ml.knowledge_curation_user and sn_customerservice_manager |
[ ]

{#demand-insights-cases-dashboard__table_ov2_tj4_2fb}

## Reports {#demand-insights-cases-dashboard__section_t5q_fl4_2fb}

{#demand-insights-cases-dashboard__table_xvt_hl4_2fb__entry__3}

| Title | Type | Description |
|-|-|-|
| Candidate Knowledge Gaps for Case | Pareto Chart ![Pareto report icon]() | Displays data from the Knowledge Curation Task \[kb_curation_task_cluster\] table with the following conditions: Curation configuration = sn_customerservice_case AND Solution.Active = true |
[ ]

{#demand-insights-cases-dashboard__table_xvt_hl4_2fb}
**Zugehörige Konzepte**   

* [Pareto chart for Knowledge Demand Insights](https://servicenow-prod.fluidtopics.net/cBnO_CV1NeonUhEeFdEw5w "The Pareto chart for Knowledge Demand Insights enables you to visualize candidate knowledge gaps and prioritize the order in which knowledge gaps should be resolved.")
* [Knowledge demand insights](https://servicenow-prod.fluidtopics.net/1L9ii~h~nwGRUSu0weqhjQ "Identify knowledge gaps and improve content of your knowledge base using the Knowledge Demand Insights feature.")