---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure pattern element groups for Self-Service Analytics

# Configure pattern element groups for Self-Service Analytics {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Define a logical combination of two pattern elements, pattern element group, or both
and how many times the combination occurs. Each pattern element group is implemented as
regular expressions.

## Vorbereitungen

[Configure pattern elements for Self-Service Analytics](https://servicenow-prod.fluidtopics.net/LxLEd7h0n0or9Nqh_jelHg "Configure a pattern element to specify a single activity type and how many times it occurs. Each pattern element is implemented as regular expressions.").

Role required: sn_ssa_core.self_service_manager

## Warum und wann dieser Vorgang ausgeführt wird

By default, the system includes pattern element groups for analyzing activity patterns within the Knowledge, Catalog, Communities, and Virtual Agent self-service channels. These pattern elements are available with the Self-Service Analytics for Customer Service plugin \[com.snc.pa.self_service_analytics_csm\].

## Prozedur

1. Navigate to AllSelf-Service AnalyticsConfigurationPattern Element Group.
2. Either configure an existing group or create a new group.
   * Select an existing group in the Pattern Element Groups list.
   * Create a new group by clicking New.
   {#configure-pattern-element-group__choices_bth_5gt_5lb}
3. On the Pattern Element Group form, fill in the fields.  
   {#configure-pattern-element-group__table_omb_d3m_nlb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name to identify the pattern element group. |
   | First Element | Conditional regular expression consisting of a pattern element or pattern element group. |
   | Second Element | Another conditional regular expression consisting of a pattern element or pattern element group. |
   | Application | Scope of the application that contains the user entity. This field is automatically set based on the application scope selected in the application picker. |
   | Operator | Logical operator that returns the result of the combination of the first and second elements. Valid values are: * And: Both the first and second elements are true. * Or: Either the first or second element is true. {#configure-pattern-element-group__ul_x3c_v2w_nlb} |
   | Occurrence | Frequency with which a pattern element or pattern element group must occur. An occurrence is one of the following types: * Once: Must have occurred only once. * Optionally Once: Might not have occurred but if it has, then it has occurred only once. * Optionally Many: Might not have occurred but if it has, then it has occurred multiple times. * At Least Once: Has occurred at least once. * Range: Has occurred within a range. You specify a range using the Minimum and Maximum fields. {#configure-pattern-element-group__ul_ajm_lsv_nlb} |
   | Minimum | Minimum occurrence of the result of the logical combination of the first and second elements. This field appears only when Occurrence is set to Range. |
   | Maximum | Maximum occurrence of the result of the logical combination of the first and second elements. This field appears only when Occurrence is set to Range. |
   [Tabelle : 1. Pattern Element Group form]

   {#configure-pattern-element-group__table_omb_d3m_nlb}
4. Save the pattern element group settings.
   * Save a new pattern element group by clicking Submit.
   * Save the changes to an existing pattern element group by clicking Update.
   {#configure-pattern-element-group__choices_bnh_2g1_4lb}

## Nächste Maßnahme

[Configure activity patterns for Self-Service Analytics](https://servicenow-prod.fluidtopics.net/4L8unwBh0T68TBm~uVYdPQ "Configure an activity pattern to combine the pattern element, pattern element group, or both for a user entity and link them to an outcome.").