---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Translate a knowledge article in Agent Workspace

# Translate a knowledge article in Agent Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Translate published knowledge articles to make them available in other languages.

## Vorbereitungen

You must have contribute access to the knowledge base that stores the knowledge article.

Ensure that the system administrator verifies the
following settings:

* Knowledge Management Advanced plugin (com.snc.knowledge_advanced) is activated.
* I18N: Knowledge Management Internationalization Plugin v2 plugin (com.glideapp.knowledge.i18n2) is activated.  
  Hinweis:  
  The 18N: Internationalization plugin (com.glide.i18n) activates the I18N: Knowledge Management Internationalization Plugin v2 plugin.
* The glide.knowman.translation.enable_translation_task property is set to <kbd class="ph userinput">true</kbd> in the ServiceNow AI Platform interface. For more information, see [Knowledge Management properties](https://servicenow-prod.fluidtopics.net/IrvcYfHNdsKdVabDTYfLRg#r_KnowledgeProperties "As an administrator, you can configure the look and functionality of many knowledge base features with Knowledge Management properties.").  
  Hinweis:  
  When the glide.knowman.translation.enable_translation_task property is set to <kbd class="ph userinput">false</kbd>, translate the knowledge article by clicking New in the Translated version related list of a Knowledge form. The Knowledge form that is displayed to translate the article is based on the article template of the source knowledge article. You can enter your translation content in the Knowledge form. For more information about the Knowledge form, see [Create a knowledge article in Agent Workspace](https://servicenow-prod.fluidtopics.net/Gpyo3ukriR_xr1By_Kq6jQ "Create a knowledge article in Agent Workspace to share information across your organization.").

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Role required: agent_workspace_user

## Warum und wann dieser Vorgang ausgeführt wird

If you have contribute access to a knowledge article, you can translate a knowledge article directly from the knowledge form.

If your system
administrator has configured languages for the knowledge base, you can translate
into those languages only. For more information, see [Create a knowledge base](https://servicenow-prod.fluidtopics.net/Pfz2BpgL6Wor91Lbq6wyog "Create a knowledge base to provide a self-service platform for users to store, share, and manage content. Configure knowledge bases into product or service categories and manage user access based on permissions. Customize workflows for publishing and retiring articles in the knowledge base.").  
Hinweis:  
The translation management feature isn't available for knowledge blocks in Agent Workspace.

## Prozedur

1. Navigate to AllAgent WorkspaceAgent Workspace Home.
2. Click ListsKnowledgeAll Articles.
3. In the Number column, click the link to a knowledge article that you want to translate.
4. Click Edit.
5. Click Translate.  
   Hinweis:  
   The Translate button is not available if the glide.knowman.translation.enable_translation_task property is disabled, translations of the knowledge article are available in all available languages, or a translation task has already been created for all the available languages.  
   The Original language and Translated language sections appear side by side for easy viewing, as shown in the following figure. The text in the Translated language section still appears in the original language content.
6. Provide the translation in the Translated language section.
   * If dynamic translation is enabled, click Machine translate to automatically replace the draft content in the Translated language section with machine-translated content in the targeted language.  
     Hinweis:  
     A default translator configuration should be available. For configuring the translation API, see [Dynamic translation](https://www.servicenow.com/docs/access?context=dynamic-translation&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

     When you click Machine translate, any draft content in the Translated language section is automatically replaced with the machine-translated content.
   * If dynamic translation is not available, replace the draft content in the Translated language section with your translated text.
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7. Click Create draft article to create a draft version of the translated article.
8. Click Publish.
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## Ergebnisse

When the translated version of the knowledge article is published, a new knowledge number is assigned to the translated version. The translated version is available in the All Articles list in Agent Workspace. Also, the Translated Versions related list on the Knowledge form of the original and translated knowledge article is updated with all the translated versions.
**Zugehörige Konzepte**   

* [Translation management](https://servicenow-prod.fluidtopics.net/sO2~un5lVEhJpN~USn~CZQ "Knowledge articles are authored and published in many languages and translating these articles to languages other than the language they are authored in requires creating translation tasks. Translation management enables you to manage these translation tasks.")  
**Zugehörige Tasks**   

* [Request translations for missing languages in Agent Workspace](https://servicenow-prod.fluidtopics.net/yWShUp6RibF926gOgn0v3A "Request to translate a published knowledge article in available languages by creating a translation task in Agent Workspace.")