--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform Release : - australia ft:locale : - de-DE ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # View relationships health # View relationships health {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer View health scores for relationship health such as orphan, stale, and duplicate relationships, in the Relationship Health Dashboard. ## Vorbereitungen The CMDB Health Dashboard - Relationship Compliance Processor dashboard job must run to generate data for these reports. Hinweis: As a general guideline, activate this job only if you need the relationship reports as this job can affect performance. Role required: sn_cmdb_editor, asset, or itil ## Warum und wann dieser Vorgang ausgeführt wird The Relationship Health Dashboard shows various scorecards for health indicators of CI relationships in your CMDB. It contains donut reports for duplicate, orphan or stale relationships, broken down by relationship type. You can drill down these charts for further details. The ![Warning that max failure is reached.]() icon indicates that the maximum failure threshold for the metric has been reached. The tests for the metric are halted for this cycle, and all associated aggregated summaries show 0%. Review the scorecard rules which might be ineffective, or the CMDB might be in an unstable state. CMDB Health reports for the following metrics: Duplicate relationship : Relationships that have identical parent, child, and relationship type. Orphan relationship : A relationship that is missing parent, child, or relationship type. Stale relationship : A relationship in which one of the CIs is stale. For a stale CI --- its associated relationships are also stale. In addition, the following relationship compliance reports with breakdown by relationship types, are available: Relationships not compliant with all relationship rules : Relationships that do not comply with any [relationship governance](https://servicenow-prod.fluidtopics.net/wQv3wQrMAC~gmTck6UB1fg "Relationship governance rules is a set of relationship rules used to ensure consistency and validity in modeling relationships between configuration items (CIs) in the CMDB. Use relationship governance rules to prevent the selection of relationship types or directions that are not allowed between specific CI types.") rule, including suggested relationships and dependent relationship rules. Relationships not compliant with suggested relationships : [Suggested CI relationships](https://servicenow-prod.fluidtopics.net/OoBI1VhSW4w8Op7UJUmtpQ "The system keeps a table (Suggested Relationship [cmdb_rel_type_suggest]) of relationship types that are appropriate for a CI type, based on its class. You can manage suggested relationships by navigating to Configuration > Suggested Relationships , or in the CI Class Manager.") are used as rules to test if relationships comply with specified suggested relationships. Relationships not compliant with containment rules : Containment rules are used to test if relationships comply with specified containment relationships. Relationships not compliant with hosting rules : Hosting rules are used to test if relationships comply with specified hosting relationships. For each of the compliance reports, testing a relationship requires a rule (suggested relationship, hosting rule, or containment rule) in which the parent and child CI classes match the parent and child CI classes in the tested relationship. If the relationship types in the rule and in the tested relationship don't match, then the relationship isn't in compliance. If an applicable rule isn't found, then the relationship is considered to be in compliance. Rules apply to the classes specified in the rule, and also to descendant classes. Therefore, when testing a relationship, rules that apply to ascendant parents of the CIs in the tested relationship are used. If there are multiple rules that match the parent and the child CI classes of the tested relationship, then the tested relationship needs to satisfy only one of these rules to be in compliance. ## Prozedur 1. Navigate to WorkspacesCMDB Workspace. 2. Select Home in the CMDB Workspace menu bar and then, in the Quick links section select the Relationship Health Dashboard link. 3. Examine the donut reports and the charts in the Relationship health overview and Relationship compliance overview sections on the dashboard. Report results are grouped by relationship type, and you can drill down for further details: * Point to a donut report to show more details about compliant and non-compliant relationships. * Point to a bar in a bar chart to show more details for the bar. * Select a bar in a bar chart to drill down to a list view of all the associated relationships that aren't compliant. The list view includes the Failure Description field which lists only a single rule that the relationship didn't comply with, even if there are additional rules that the relationship fails to comply with. {#t_ViewRelationshipsHealth__ul_iwh_t1j_4z} ## Nächste Maßnahme For troubleshooting information, see the [How to identify and delete duplicate CMDB CI Relationship records, or ones that have orphan or missing parent/child relationships \[KB0780988\]](https://support.servicenow.com/kb_view_customer.do?sysparm_article=KB0780988) knowledge base article. **Zugehörige Konzepte** * [Exploring CMDB Health](https://servicenow-prod.fluidtopics.net/hdo7XKqqj1yPaR88ZI2yIg "Learn more about CMDB Health and review the benefits it can provide for users in your organization.") * [CMDB Health experience in CMDB Workspace and in Service Graph Workspace](https://servicenow-prod.fluidtopics.net/Xz5f4_5evOY~toNAjuSfag "View CMDB Health dashboards and use other CMDB Health-related features in CMDB Workspace and in Service Graph Workspace.") * [View CMDB Health Dashboard](https://servicenow-prod.fluidtopics.net/DlgWK6cGi5XZLbpEO74~dQ "The CMDB Health Dashboard serves as a central location to view detailed health reports for your CMDB at a glance. Also, it provides functions to remediate issues that CMDB Health detected, to improve CMDB health.") * [CMDB Health reference](https://servicenow-prod.fluidtopics.net/X3KBF7w0gLNBIE_5Jx2PNQ "Reference topics provide additional information about the KPIs and metrics that CMDB Health uses and about tables, scheduled jobs, and properties that are used by CMDB Health.") **Zugehörige Tasks** * [View CI health](https://servicenow-prod.fluidtopics.net/HGYAE~J0RWh8ZrUTDfGnkQ "View CMDB Health report for an individual CI, on the CIs form in CMDB Workspace or in Service Graph Workspace.") * [Create a CMDB remediation rule](https://servicenow-prod.fluidtopics.net/51zU2fvN37BcYsI3_I08NQ "A CMDB remediation rule is associated with a task that was created for a failed CMDB health test. A CMDB remediation rule is applied automatically or manually to execute a remediation workflow that can, for example, delete stale CIs.") * [Enable and configure a CMDB Health Dashboard job](https://servicenow-prod.fluidtopics.net/jovBDXoPgZg1YJeL1wT3fA "Enable and configure the CMDB Health Dashboard jobs that process CMDB Health tests, to start calculating CMDB Health scores for the completeness, compliance, correctness KPIs, associated metrics, and relationships.") **Zugehörige Verweise** * [CMDB Health process tracking and troubleshooting](https://servicenow-prod.fluidtopics.net/DQL~8AR__bFAwFV9e_c5PQ "Use the following information to track and resolve issues with the CMDB Health processes.")