---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# On-Call Assign by Acknowledgement workflow

# On-Call Assign by Acknowledgement workflow {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The On-Call: Assign by Acknowledgement workflow is
provided with Notify.

The workflow uses data from the escalation settings, including overlapping shifts
and custom escalation settings, of shifts and rosters. Depending on these
escalation settings, the workflow iterates through the defined escalation
chain and sends notifications by SMS, email, or voice to users asking them
for incident assignment. The workflow respects time-off as specified in the
rosters. People who have time-off are not included in the escalation chain
and no notifications are sent to them.

When you install both On-Call Scheduling and Notify, the
message_number column is added to the Notify Messages \[notify_messages\]
table to track responses to on-call assignment requests. This column
indicates if the contacted user accepted or rejected the assignment. Before
you can send notifications, you must define trigger rules. Trigger rules
determine the conditions that must be met before a notification is sent and
what action must be taken.