--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform Release : - australia ft:locale : - de-DE ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Set up CI summarization # Configure the CI summarization skill {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer Review and configure the settings of the Now Assist for Configuration Management Database (CMDB) CI summarization skill to restrict the availability of the skill to certain users or conditions. ## Vorbereitungen Role required: admin ## Warum und wann dieser Vorgang ausgeführt wird The CI summarization skill might scan activated plugins, activated applications, and CMDB tables. The skill uses the Now LLM Service to generate summaries.{#now-assist-cmdb-config-ci-summary__table_r1s_bl3_1dc__entry__2} | Detail type | Requirements and dependencies | |-|-| | Discovery | The CI summarization skill extracts details from the Discovery source and Most recent discovery CI attributes. If CMDB 360 is enabled, the summary can show additional discovery sources for the CI. For more information, see [CMDB 360](https://servicenow-prod.fluidtopics.net/XR19OO83T13l43jwc4D85w "CMDB 360 retains complete history about discovery sources and proposed values, involved in updates of CI attributes. Use CMDB 360 data to track how the CMDB is populated by various discovery sources at the CI attribute level. Also, to revert CI updates from a specific discovery source, or to recompute attribute values using updated reconciliation rules."). | | Alerts | Event Management must be activated for the CI summarization skill. For more information, see [Event Management](https://www.servicenow.com/docs/access?context=c_EM&version=australia&pubname=australia-it-operations-management&ft:locale=en-US). | | Security vulnerabilities | Security Operations must be activated for the CI summarization skill. For more information, see [Security Operations](https://www.servicenow.com/docs/access?context=security-operations-landing-page&version=australia&pubname=australia-security-management&ft:locale=en-US). | | CI ownership | The CI summarization skill determines the CI ownership based on the attribute that is specified in the glide.cmdb.health.ci_ownership_field system property. For more information, see [CMDB Health system properties](https://servicenow-prod.fluidtopics.net/5Qjg1ySNZYBqTWZ4LreZ~Q "Configure the following system properties to customize how CMDB Health monitors and evaluates CIs health.") and [CMDB Health](https://servicenow-prod.fluidtopics.net/NyBaS6P15nmPL~s6u2YgGg "A healthy CMDB, based on health benchmarks in an organization, is essential to an effective and continuous use of the product. Health indicators such as duplicate CIs, required CI fields, and audits are evaluated and aggregated into health scores at the class, health group, and service levels. CMDB Health also provides a framework for applying standardized CI remediation."). | | Data on the CMDB Health Dashboard | The Correctness Score Calculation scheduled job improves the accuracy of the summary details on the CMDB Health Dashboard. For more information, see [Enable and configure a CMDB Health Dashboard job](https://servicenow-prod.fluidtopics.net/jovBDXoPgZg1YJeL1wT3fA "Enable and configure the CMDB Health Dashboard jobs that process CMDB Health tests, to start calculating CMDB Health scores for the completeness, compliance, correctness KPIs, associated metrics, and relationships."). | [Tabelle : 1. Requirements and dependencies for the skill] {#now-assist-cmdb-config-ci-summary__table_r1s_bl3_1dc} By default, all skills exist in the global domain. When you use Now Assist in a domain-separated environment, users are only able to access data in their domain. For example, if a user uses the summarization skill, Now Assist only uses material that exists in the user's domain when generating that summary. Additionally, there is no co-mingling of data for domain-separated instances when using generative AI skills. The data resides only on the instance, and the shared services used for generative AI do not persist any requests (prompts) and responses. For more information, see [Domain separation in the Now Assist Admin console](https://www.servicenow.com/docs/access?context=domain-separation-in-the-now-assist-admin-console&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). (Note that global domain is not the same as global scope. For more information, see [Exploring Next Experience pickers](https://www.servicenow.com/docs/access?context=next-experience-pickers&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).) ## Prozedur 1. **Wahlweise:** Access the setting tabs for the CI summarization skill. 1. Navigate to AllNow Assist Admin. 2. On the Now Assist Features tab, expand Technology and then select CMDB. 3. On the Now Assist Skills for CMDB page, review the skills and then select View details. 4. On the Active skills card on the Configuration Management Database (CMDB) page, select the context menu for the CI summarization skill and then select Edit. {#now-assist-cmdb-config-ci-summary__substeps_o3l_s3d_fdc} 2. Review and configure the settings. {#now-assist-cmdb-config-ci-summary__table_xkc_m2x_2dc__entry__2} | Tab | Action | |-|-| | General details | Review general information on the CI summarization skill. | | Choose inputs | Hinweis: In this release of the skill, all configuration settings on this section are read-only. Review the tables and fields that the Now LLM Service uses to gather details for the CI summary. | | Define availability | Select Customize skill availability to restrict the availability of the skill to certain conditions or particular users or groups. Use the condition builder to specify the field conditions that must be met for the skill to be available and then select Save and continue. | | Select display | 1. Toggle the Display switch to expose the CI summarization skill on CI forms. When the Display toggle is in the off state, the CI summarization skill isn't available even when the skill itself is activated. 2. Specify the user roles that can use the CI summarization skill by selecting the drop-down list icon ![]() and then selecting the user roles in the User roles field. 3. Select Save and continue. {#now-assist-cmdb-config-ci-summary__ol_ykc_m2x_2dc} | | Review and activate | Review the summary of settings for the skill (each card displays a different category of settings). Select Activate or Done. Wichtig: Confirm that the answer is Yes on the card titled Will CI summarization display in product?. Otherwise, the CI summarization function won't be available to users even if the skill itself is activated. | [Tabelle : 2. Setting tabs for the CI summarization skill] {#now-assist-cmdb-config-ci-summary__table_xkc_m2x_2dc} The Summarize button appears when a user with the appropriate role views a CI. ![Summarize button becomes available for any CI.]() {#now-assist-cmdb-config-ci-summary__steps_wkc_m2x_2dc} ## Nächste Maßnahme [Use the CI summarization skill](https://servicenow-prod.fluidtopics.net/~plc_TPjruAM_4O~~vwBfQ "Users with the sn_cmdb_user role can access several Now Assist for CMDB agentic workflows.").