---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure properties

# Configure Password Reset properties {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can specify properties that configure the Password Reset experience for end
users.

## Vorbereitungen

Role required: password_reset_admin

## Warum und wann dieser Vorgang ausgeführt wird

While there are no range limits for the values you can enter for properties, consider
using only positive integer values starting at 1. When you determine the limit for
the upper range of a property, consider the task that the user is performing.

For example, you would not want to allow 100 attempts for users to verify their
identity. A more common value is 3 attempts. Similarly, you may not want to force
users who are completing the enrollment process to spend time selecting and
answering 30 security questions. The more commonly used number of security questions
is between 5 and 7.

## Prozedur

1. Navigate to AllPassword ResetProperties.  
   For information about the Password Reset properties, see [Password Reset global properties](https://servicenow-prod.fluidtopics.net/wIy7v0NMW9jWBDjL8yb9Ww "You can configure the Password Reset global properties.").
2. Update settings as needed and then click Save.
**Zugehörige Konzepte**   

* [Credential stores for Password Reset](https://servicenow-prod.fluidtopics.net/buvoo4XIOAgJ~PKhItvNwg "Credential stores hold user information such as user names and passwords that can be used as login credentials. Examples include the User table [sys_user] or an Active Directory server.")
* [Password Reset verifications](https://servicenow-prod.fluidtopics.net/Ls9L600FUEsllC0JKG9f~A "Each verification specifies the method and process for verifying the identity of the user that is requesting a password reset.")  
**Zugehörige Tasks**   

* [Configure password expiration reminder](https://servicenow-prod.fluidtopics.net/chxAPKC4Uksqp68fFhFLZA "You can configure the password reset expiration reminder feature to send notifications to change or reset a user’s password whenever it is going to expire.")
* [Configure your Password Reset process to auto-enroll users](https://servicenow-prod.fluidtopics.net/Z~cxlh~ruTRQpfFuOJNH5A "To simplify management, many organizations auto-enroll users in the Password Reset program. Every base-system verification type enables you to specify automatic enrollment for your process.")
* [Enable users to enroll for Password Reset](https://servicenow-prod.fluidtopics.net/dnwp9Ma0rsxh5WVALutJog "To enable users to enroll for the Password Reset program, you specify a UI macro that takes the user through the enrollment process and a script that processes the enrollment data that the user entered. The base system includes a functioning macro and script.")
* [Send email to remind users to enroll for Password Reset](https://servicenow-prod.fluidtopics.net/cykyfREDKuW0IXYrR~jnpQ "You can automatically send messages that remind users to enrolled in the Password Reset process. You specify the text of the message and can configure the messages to repeat at intervals.")
* [Configure the required strength for passwords](https://servicenow-prod.fluidtopics.net/XtiMlgZjAHEv53bOFq2OMQ "The password that a user defines must meet certain requirements — for example, it must contain at least 12 characters, it must include a numeral, and so on. You can configure the requirements as needed for your organization.")
* [Specify lockout for failed login attempts](https://servicenow-prod.fluidtopics.net/WpU57WqqH17b8bPvrG6uZQ "The system provides inactive script actions that enable you to specify the number of failed login attempts before a user account is locked and to reset the count after a successful login.")
* [Configure Google reCAPTCHA for the password reset process](https://servicenow-prod.fluidtopics.net/fqOKwynU1VtjcxajD5khCQ "To use the Google reCAPTCHA service, instances that are running on a domain other than service-now.com require an API key pair from Google.")  
**Zugehörige Verweise**   

* [Calculating the security score for password reset process](https://servicenow-prod.fluidtopics.net/jKGLm3TaUrVM2S7QeAD6tQ "The security score of the password reset process is a critical metric for the password reset administrators to assess the strength and configuration of the password reset process.")