---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Approve a knowledge block in Agent Workspace

# Approve a knowledge block in Agent Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Approve a knowledge block that is awaiting your review in Agent Workspace.

## Vorbereitungen

Role required: agent_workspace_user and knowledge

## Prozedur

1. Navigate to AllAgent WorkspaceAgent Workspace Home.
2. Go to ListsKnowledge BlocksUnpublished.
3. Click a knowledge block link that is in the Review workflow state.
4. Click Edit.
5. In the Approvals related list, in the State column, click Requested.  
   The Approval form opens in another tab within Agent Workspace.
6. From the State list, select Approved.
7. Click Save.

## Ergebnisse

The approved knowledge block is published immediately. If the article versioning feature is enabled, the version number of the knowledge block increments to the next whole number (for example, from 2.02 to 3.0). On the Knowledge Block form, the workflow state changes to Published. The new published version of the knowledge block is added to the Block Versions related list on the Knowledge Block form. The version is also available in the All list under Knowledge Blocks in Agent Workspace, go to Knowledge BlocksAll.