---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Connect Chat administration

# Connect Chat administration {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

Administrators can configure various performance settings and features of Connect Chat.  
Hinweis:  
There are also settings that apply to both Connect Chat and Connect Support. For more information, see [Connect administration](https://servicenow-prod.fluidtopics.net/b5OZ8MDnif49BOsccjPk4w "Administrators can configure various performance settings and features that impact both Connect Chat and Connect Support.").

## Configure the email notification interval {#ariaid-title2}

The email notification interval determines how long the system waits before sending a
Connect Chat email notification to an inactive user.

### Vorbereitungen

Role required: admin

### Warum und wann dieser Vorgang ausgeführt wird

The default interval is 3 minutes. You can change this value.

### Prozedur

1. Navigate to AllConnectAdministrationProperties.
2. Locate the property called Number of minutes to wait before collecting unread messages and sending an email to offline users. (collaboration.email_interval) and set the value to a different number of minutes.
3. Click Save.

### Ergebnisse

When an offline user is sent a Connect message, the
collaboration.new_offline_message event fires. The system waits the amount of time
provided in the collaboration.email_interval property, then triggers the
collaboration.notify_offline_user and collaboration.notify_offline_user.group events
(depending on if the conversation was peer to peer or a group conversation).The
sysevent_email_action record listens for collaboration.notify_offline_user(.group)
then builds an email notification containing all the messages from the last
collaboration.email_interval minutes that the user has received in that
conversation.

## Enable record conversations for a table {#ariaid-title3}

Record conversations are enabled for all tables that extend Task \[task\] by default.
You can configure record conversations for additional tables that extend Task.

### Vorbereitungen

Role required: admin

### Warum und wann dieser Vorgang ausgeführt wird

To create record conversations, users must have access to the Follow button in the form header. To show the button and thus enable record conversations for a table, the following conditions must be true.

* The live_feed dictionary attribute must be set to true for the table. By default, live_feed=true for all tables that extend Task \[task\].
* The glide.live_feed.task_header_button property must be set to both or collaboration. By default, glide.live_feed.task_header_button is set to collaboration.
{#t_EnablRecordConvseForATbl__ul_ww5_ppm_cr}

### Prozedur

1. Navigate to the list view of a table for which you want to enable record conversations.
2. Perform the appropriate action for the list version.

   | Version | Action |
   | List v3 | 1. Click the list title menu and select Configure. 2. In the Configure window, click Dictionary. {#t_EnablRecordConvseForATbl__ol_gpy_rhc_mv} |
   | List v2 | Right-click any column header and select ConfigureDictionary. |
   |-|-|

   {#t_EnablRecordConvseForATbl__choicetable_g3c_qhc_mv}  
   The list of dictionary entries for the table appears.
3. Open the dictionary entry that has Type set to Collection.  
   The Dictionary Entry form appears.
4. In the Attributes related list, click New.  
   The Dictionary Attribute form appears.
5. In the Attribute field, enter <kbd class="ph userinput">Live feed</kbd>.
6. In the Value field, enter <kbd class="ph userinput">true</kbd>.
7. Click Submit.
8. Navigate to CollaborateAdministrationProperties.
9. Locate the property called Determine whether or not a button is shown in task forms to view the Collaboration document conversation or Live Feed Record Feed related to the task (glide.live_feed.task_header_button).
10. Ensure the property is set to both or collaboration.  
    The glide.live_feed.task_header_button property also controls whether the show Live Feed icon (![Show Live Feed icon]()) appears. If the property is set to collaboration, the show Live Feed icon does not appear on form headers.
**Zugehörige Informationen**   

* [Dictionary attributes](https://www.servicenow.com/docs/access?context=c_DictionaryAttributes&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

## Prevent users from following records in Connect for all tables {#ariaid-title4}

Users can follow records in Connect for any table that extends Task \[task\] by
default. You can disable this functionality for all tables.

### Vorbereitungen

Role required: admin

### Warum und wann dieser Vorgang ausgeführt wird

To disable record conversations for all tables, prevent the
Follow button from appearing in all form headers by
editing the glide.live_feed.task_header_button property.

### Prozedur

1. Navigate to sys_properties.list.
2. Locate the glide.live_feed.task_header_button property.
3. Set the Value to live_feed.

## Prevent users from following records in Connect for a specific table {#ariaid-title5}

Users can follow records in Connect for any table that extends Task \[task\] by
default. You can disable this functionality for a specific table.

### Vorbereitungen

Role required: admin

### Warum und wann dieser Vorgang ausgeführt wird

To disable record conversations for a specific table, prevent the
Follow button from appearing in form headers for the
table. To do so, set the live_feed dictionary attribute to
false for the table.

### Prozedur

1. Navigate to the list view of a table for which you want to disable record conversations.
2. Perform the appropriate action for the list version.

   | Version | Action |
   | List v2 | Right-click any column header and select ConfigureDictionary. |
   | List v3 | Open the list title menu and select Configure, and then select Dictionary. |
   |-|-|

   {#t_DisableRecConvForASpeTable__choicetable_ebz_gb2_sv}  
   The list of dictionary entries for the table appears.
3. Open the dictionary entry that has Type set to Collection.  
   The Dictionary Entry form appears.
4. In the Attributes related list, locate the Live feed dictionary attribute.
5. Set the Value to false.  
   Setting the dictionary attribute to false also removes the show Live Feed icon (![Show Live Feed icon]()) for the table.
**Zugehörige Informationen**   

* [Dictionary attributes](https://www.servicenow.com/docs/access?context=c_DictionaryAttributes&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

## Disable Connect Chat {#ariaid-title6}

You can disable Connect Chat to
prevent users from being able to chat within the platform.

### Vorbereitungen

Role required: admin

### Warum und wann dieser Vorgang ausgeführt wird

Disabling Connect Chat hides the Connect Chat sidebar icon. Users who try to access Connect Chat from the navigation pane receive a message that says Connect has been disabled.

### Prozedur

1. In the navigation filter, type <kbd class="ph userinput">sys_properties.list</kbd> and press Enter.
2. Search for the glide.connect.chat.disabled property.
3. Set the property value to true.