---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Notify flows

# Notify flows {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Use Notify flows to manage the
calls and SMS
messages.

Starting Zurich, the following actions are available as flow actions and can be used when creating subflows:  
{#notify-flow-designer__table_ok2_ryf_xfc__entry__2}{#notify-flow-designer__oyr_5ls_3x}

| Flow | Description |
|-|-|
| Join conference call | The Join Conference Call action connects an incoming or outgoing call to a Notify conference call. The action inputs are: * Notify Call * Notify Conference Call * Record * Muted * Start on enter * End on exit * Hangup on Star * Beep on enter * Beep on exit * Enable immediate input * Additional config {#notify-flow-designer__ul_gm4_py1_1gc} |
| Call | The Call action makes outbound phone calls using a Notify flow. This action can be added to any table. The action inputs are: * Notify Number * Source Table * Source Sys Id * Phone number to call * Conference Call Record * User Sys Id * Group Sys Id * Extra Params {#notify-flow-designer__ul_qq2_ky1_1gc} |
| Send SMS | The send SMS workflow action sends short text messages using Notify to users' phones. This action can be added to any table. The action inputs are: * Recipients * Message {#notify-flow-designer__ul_jkp_hy1_1gc} |
| Forward call | The Forward Call action forwards a Notify call to an E.164-compliant phone number. The action inputs are: * Notify Call * Phone numbers to call * Timeout (in seconds) * Record {#notify-flow-designer__ul_f5d_dy1_1gc} |
| Input | The Input action creates a phone menu by presenting a list of options on a Notify call. The action inputs are: * Number of digits * Finish key * Timeout (in seconds) * IVR menulist * Say * Play * Notify Call {#notify-flow-designer__ul_xhc_zx1_1gc} |
| Hangup | The Hangup action disconnects an active Notify phone call. The action input is Notify Call. |
| Play | The Play action plays a sound file on a Notify call. The action inputs are: * URL * Loop * Notify Call {#notify-flow-designer__ul_in3_tx1_1gc} |
| Record call | The Record call action records audio from a user on a Notify call. The action inputs are: * Notify Call * Max Duration (in seconds) * Timeout (in seconds) * Finish Key {#notify-flow-designer__ul_ljp_mx1_1gc} |
| Reject | The Reject action rejects an incoming Notify call. The action inputs are: * Reason * Notify Call {#notify-flow-designer__ul_kk2_3x1_1gc} |
| Say | The say action allows you to play a message, using text to speech, on a Notify call. The action inputs are: * Text to say * Language * Notify Call {#notify-flow-designer__ul_sjn_2x1_1gc} |
| Forward to notify client | The forward to notify client action connects a phone call to a Notify WebRTC client. The action inputs are: * User * Timeout (in seconds) * Record * Notify Call {#notify-flow-designer__ul_agc_cx1_1gc} |
| Queue | The Queue action places an active Notify call in a queue. The action input is Notify Call. |
[Tabelle : 1. Notify flows]

{#notify-flow-designer__table_ok2_ryf_xfc}  
You can build, and modify your own custom on-call scheduling flows in Workflow Studio with subflows for new instances. The following base system workflows have been migrated to subflows:

* (Re)join Conference Call
* Join Conference Call with muting
* Join Conference Call with SMS
{#notify-flow-designer__ul_mrm_q4p_lfc}
* **[Create a custom Notify subflow](https://servicenow-prod.fluidtopics.net/Ae1tJyeVrbf8YjrQryY5Gg)**   
  Create your own custom flows to use in Notify using Workflow Studio.