---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Edit which notifications you receive for a conversation

# Edit which notifications you receive for a conversation {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can control which types of Connect notifications you receive for each
conversation and when you receive them.

## Vorbereitungen

Role required: none

## Warum und wann dieser Vorgang ausgeführt wird

Connect can send mobile, desktop, email, and audio notifications to inform you of
messages and other activity, when you are not actively viewing Connect. You can edit
your notification preferences in each conversation to control which notifications
you receive for the conversation and under what circumstances. For example, if you
are a member of a large group conversation, you might want to receive mobile,
desktop, and email notifications for all activity, and audio notifications only when
someone [mentions](https://servicenow-prod.fluidtopics.net/9TkqPH00dHRR7Hc0UxZe4A "You can get someone's attention in a group conversation by mentioning them.") you. You might also want to disable a certain type of
notification entirely for a conversation.

By default, you receive mobile, email, and audio notifications for all activity in
every conversation you belong to. You must enable desktop notifications manually.
Not all browsers allow desktop notifications. For more information, see [Enable or disable Connect notifications globally](https://servicenow-prod.fluidtopics.net/F5GaqXkuEDR_H8OkKeLvyg#t_EnableDisableConnectNotifications "You can edit your Connect notification settings globally to enable or disable mobile, desktop, email, or audio notifications for all your Connect Chat and Connect Support conversations.").

An administrator can [customize the sound](https://servicenow-prod.fluidtopics.net/FttLCxLQ12kkv5SnQ3sP5A "You can replace the default Connect audio notification sound with an audio file of your choice.") used for audio notifications.  
Hinweis:  
You receive mobile notifications only if you have installed the ServiceNow mobile app.

## Prozedur

1. Open a conversation in the Connect workspace.
2. In the conversation tools to the right of the conversation, click the notification settings tab (![The notification settings tab is represented by a bell icon]()).
3. Edit the following settings according to your preferences.  
   Hinweis:  
   If a notification type is [disabled globally](https://servicenow-prod.fluidtopics.net/F5GaqXkuEDR_H8OkKeLvyg#t_EnableDisableConnectNotifications "You can edit your Connect notification settings globally to enable or disable mobile, desktop, email, or audio notifications for all your Connect Chat and Connect Support conversations."), a link to enable that type appears. You must click the link before you can edit conversation-specific notification settings.  
   Abbildung : 1. Notification type disabled globally  

   |-|-|
   | Mobile Notification Settings | Choose to receive push notifications: * For all activity * Only when @ mentioned (this option is not available for direct conversations) * Never {#t_EditNotifRecAConv__ul_f5b_mtd_wt} |
   | Desktop Notification Settings | Choose to receive desktop notifications: * For all activity * Only when @ mentioned (this option is not available for direct conversations) * Never {#t_EditNotifRecAConv__ul_cpz_15d_wt1} |
   | Email Settings | Choose to receive email notifications: * For all activity * Only when @ mentioned (this option is not available for direct conversations) * Never {#t_EditNotifRecAConv__ul_izc_b5d_wt2} |
   | Audio Notification Settings | Choose to receive audio notifications: * For all activity * Only when @ mentioned (this option is not available for direct conversations) * Never {#t_EditNotifRecAConv__ul_msf_fnm_pv} |
   | System Message Notifications | Enable or disable system message notifications, which are automatically generated by events like conversation membership changes and Visual Task Board updates. This option is not available for direct conversations. |
   [Tabelle : 1.]

   {#t_EditNotifRecAConv__simpletable_kbt_zdd_wt}