---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Business rules installed with Twilio Direct driver

# Business rules installed with Twilio Direct driver {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Twilio installs the following business rules.
{#twilio-business-rules__table_w2s_dgm_zt__entry__3}

| Business rule | Table | Description |
|-|-|-|
| Account Connected Disconnected Message | \[sn_twilio_direct_twilio_config\] | Verifies if Twilio is completely configured and displays an info message. |
| Calculate test duration | \[sn_twilio_direct_callback_test\] | Sets the duration for Twilio Callback tests. |
| Machine detection timeout range check | \[sn_twilio_direct_twilio_config\] | Verifies the timeout values for detecting the answering machine if the Detect answering machineis enabled. The valid range of the timeout is 3-120 seconds. |
| Move credentials | \[sn_twilio_direct_twilio_config\] | Moves the account credentials to \[sn_twilio_direct_basic_auth\] |
| Populate Credentials | \[sn_twilio_direct_twilio_config\] | Populates the current SID and Auth token from the \[sn_twilio_direct_basic_auth\] table to display them. |
| Set outbound calculated fields \& auth | \[sn_twilio_direct_twilio_config\] | Sets the account credentials in the basic auth profile |
| Set Reset JWT Key | \[sn_twilio_direct_basic_auth\] | Copies the auth token from \[sn_twilio_direct_basic_auth\] to signing key password in \[jwt_keystore_aliases\]. |
| Validate \& set inbound calculated fields | \[sn_twilio_direct_twilio_config\] | Populates the callback_endpoint field based on the inbound rest field value. Displays an error message if the endpoint URLs are not in the correct format. |
| Validate Fast Bulk SMS option | \[sn_twilio_direct_twilio_config\] | When Twilio Notify bulk SMS is enabled, validates the Twilio messaging and Notify service id. |
| Validate Intelligent SMS option | \[sn_twilio_direct_twilio_config\] | When Intelligent SMS handling is enabled, validates the Twilio messaging service id. |
[ ]

{#twilio-business-rules__table_w2s_dgm_zt}