---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Define a communication task

# Define a communication task {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Define a communication task for a communication plan. When a plan gets attached to a table, the tasks related to the plan need to be executed to resolve the issue. You can associate multiple tasks with a communication plan.

## Vorbereitungen

Role required: sn_comm_management.comm_plan_admin or admin

You have defined a communication plan.

## Prozedur

1. Navigate to AllTask Communications ManagementPlan Definitions.
2. Click the communication plan for which you want to define a communication task.
3. Click the Communication Task Definitions related list and then click New.
4. On the form, fill in the fields.  
   {#create-comm-task-definition__table_ish_5tl_2db__entry__2}

   | Field | Description |
   |-|-|
   | Communication plan definition | Unique name of the communication plan definition that you are defining the task for. |
   | Name | Unique name for the communication task definition. |
   | Type | Type of task, such as internal communication, that is applicable globally or to a particular table. Hinweis: The value in the Type field helps you to filter a task by its type. The value also helps to generate a report of a particular task type or to create SLAs on any communication task. |
   | Application | Application scope of the task definition. The task definition is available for all applications or for scoped applications. |
   | Order | Order that the communication tasks appear in the plan. This field indicates which communication task to execute first. |
   | Active | Option to define whether the task is active or not. |
   | Description | Detailed description of the task definition. |
   | Communication frequency | Frequency of the communication task execution. You can send the notification once or the notification can be repeated. |
   | Duration | Time by which you want to send a notification. For example, if the communication frequency is One time and the Duration is 15 minutes, then the notification is sent only once in 15 minutes. If the communication frequency is Recurring, then the notification is sent every 15 minutes. |
   [Tabelle : 1. Communication Task Definition form]

   {#create-comm-task-definition__table_ish_5tl_2db}
5. Click Update.  
   The communication task is defined for the communication plan.
{#create-comm-task-definition__steps_whs_hwl_2db}

## Nächste Maßnahme

Define communication channel for the task.
**Zugehörige Tasks**   

* [Define a communication channel](https://servicenow-prod.fluidtopics.net/r6KQ4Ltj7~hGCMA9szCSSA "Define a communication channel for each communication task to determine which mode of communication to use for the task when a plan is attached to a table.")
* [Define a communication contact](https://servicenow-prod.fluidtopics.net/Xnw9BSf2DW3cMPU88cLFGA "Define the recipients of a particular plan to determine the target audience involved in each communication task and the responsibilities the recipients are expected to handle. A notification for a task is sent to all individuals specified for that task.")