---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure Slack for a communication task

# Configure Slack for a communication task {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure Slack as a mode of communication for a communication task to send direct
message to the users.

## Vorbereitungen

Role required: sn_comm_management.comm_plan_admin or admin

Install the Collaboration Services for Task Communications Management plugin
(sn_tcm_collab_hook) from ServiceNow Store.

## Prozedur

1. Navigate to AllIncidentCommunication Plan Definitions.
2. Open the communication plan where you want to add Slack as a communication channel for a communication task.
3. Open the communication task definition for which you want to add Slack as the mode of communication.
4. Click the Add Channel -- Slack related links.
5. Click Submit.  
   Slack gets added as a communication channel for the communication task.
{#configure-slack-for-a-comm-task__steps_kdh_rnw_mhb}