---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Add knowledge blocks to a knowledge article

# Add knowledge blocks to a knowledge article {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

You can insert one or more knowledge blocks into a knowledge article within a
knowledge base. Each knowledge block is secured by user criteria, which controls who can
read or not read the content in an article.

## Vorbereitungen

[Activate the Knowledge Management Advanced plugin](https://servicenow-prod.fluidtopics.net/J90Hkp1E8ZldaR2ecCW8ZQ "Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.")

Role required: user must have contributor access to the knowledge base.

## Prozedur

1. Navigate to AllSelf-ServiceMy Knowledge Articles.
2. Click New or open a record.  
   On clicking New, you are provided options to select an article template. The article templates appear when you activate them in the KnowledgeArticle templates.
3. Select an article template.  
   Hinweis:  
   You can add or remove knowledge blocks in more than one HTML field of any article template including custom templates.
4. Fill in the fields on the form, as appropriate.  
   For more details on creating a knowledge article, see [Create a knowledge article from an incident in ITSM Agent Workspace](https://servicenow-prod.fluidtopics.net/qtjyuYCGYgTlyiJwJy_zyQ "Knowledge contributors can create and edit knowledge articles within a knowledge base to share information across your organization.").  
   Hinweis:  
   Knowledge blocks are only supported with HTML knowledge articles. Make sure that the Article type field is set to HTML.
5. In the article body, click where a block needs to be inserted and then click Add Blocks.  
   If the Add Blocks button is not visible, make sure that the knowledge blocks feature is enabled for the knowledge base that the article is in. See [Enable knowledge blocks for each knowledge base](https://servicenow-prod.fluidtopics.net/ANwUKH1T9fVFqS87HhyYag "Enable the knowledge blocks feature for each knowledge base where you plan to use the blocks. Once enabled, you can create knowledge blocks to add to knowledge articles within a knowledge base.") for more information.  
   Hinweis:  
   Blocks can be added to only the text field.

   In the Add Blocks side panel, you can search for, do
   an advanced search, view, and insert knowledge blocks into the article. To
   use condition builder with advanced search, see [Condition
   builder](https://www.servicenow.com/docs/access?context=c_ConditionBuilder&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). You can also create
   blocks directly from the side panel.  
   * You can configure the number of search results displayed in the Add Blocks side panel using the glide.knowman.add_blocks.search_results property. By default, the minimum number of search results displayed is 6 and the maximum number of search results displayed is 25. See [Knowledge properties](https://servicenow-prod.fluidtopics.net/IrvcYfHNdsKdVabDTYfLRg#r_KnowledgeProperties "As an administrator, you can configure the look and functionality of many knowledge base features with Knowledge Management properties.") for more information.
   * If there are knowledge blocks you cannot find, make sure that the blocks are published, in the same language, and in the same knowledge base as an article.
   {#add-knowledge-block-to-knowledge-article__ul_ubt_14x_tjb}
6. **Wahlweise:** Rearrange knowledge block in the article body.

   | Option | Steps |
   | If you are using a mouse | 1. Click the block to select it. 2. Drag and drop the block within the article. {#add-knowledge-block-to-knowledge-article__ol_f4z_44t_rhb} |
   | If you are using a keyboard | 1. Place your cursor to the left of the block. 2. Press the right arrow key to select the block. 3. Use Ctrl+x and Ctrl+v to cut and paste the block within the article. {#add-knowledge-block-to-knowledge-article__ol_ev2_34t_rhb} |
   |-|-|

   {#add-knowledge-block-to-knowledge-article__choicetable_fph_h4t_rhb}  
   The following GIF shows an example of a user moving a knowledge block
   within an article using a keyboard.
7. Click Save or Update to create or update the article.  
   Hinweis:  
   You can preview the article with the blocks by user or, if published, date. See [Preview a knowledge article with knowledge blocks](https://servicenow-prod.fluidtopics.net/gg6G5WxqlR2GSF_thFRkMw "Preview a knowledge article with knowledge blocks by user or, if published, by date. For an unpublished article, you can preview the article by user by impersonating different users to see how the article displays or hides block content (based on the user criteria set at the knowledge base and knowledge block level). For published articles, you can preview the article by both user and date to see how the article appears in past versions for different users.") for more information.
8. Click Publish to publish the article.  
   Hinweis:  
   Any additional steps required to publish the knowledge article, such as approvals, depend on the publishing workflow for the knowledge base. See [Knowledge workflows](https://servicenow-prod.fluidtopics.net/SZj7_xuHdnlVADCo9u7Vhg#r_KnowledgeWorkflows "The publishing and retirement processes for a knowledge article are controlled by workflows defined for the knowledge base that the article belongs to.") for more information.
{#add-knowledge-block-to-knowledge-article__steps_nfl_dp3_2db}