---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Apply CMDB remediation

# Apply CMDB remediation {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Manually initiate a workflow to remediate a CI that failed a CMDB health test. For example, you can remediate CIs that are orphan or stale.

## Vorbereitungen

Role required: sn_cmdb_admin or itil_admin

To manually apply a CMDB remediation, a CMDB remediation rule must exist, in which Execution is set to Manual.

## Warum und wann dieser Vorgang ausgeführt wird

Except for the duplicate and audit health metrics, you can choose to create tasks for health test failures for a metric.

To remediate failures of the duplicate metric, use [de-duplication tasks](https://servicenow-prod.fluidtopics.net/5ZYwEQQ1CLtsMN3WS17tKQ "Review details of de-duplication tasks which remediate duplicate CIs, and then potentially process a de-duplication task.").

For all metrics except for audit, each CI that failed a metric test is associated with a single task. Because a CI can fail multiple audits, a single CI
can be associated with multiple audit tasks. The first of those tasks is in the Task field, and any additional tasks are in the Additional Tasks field. To remediate failures of the
audit metric, refer to the audit tasks for the audits that the CI failed.

CMDB remediation is applied in the [CMDB Workspace store app](https://servicenow-prod.fluidtopics.net/UR3gKQud2yj14JLd7STvmg "The CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activities, and access CMDB dashboards and tools to support tasks in your organization.") and [Service Graph Workspace store app](https://servicenow-prod.fluidtopics.net/BOJAbkxPl4YJ21NDbMXc9g "The Service Graph Workspace is an efficient, central, and modernized way for you to work. Use Service Graph Workspace to search and explore the CMDB, examine health and recent activities, and access insightful dashboards and tools to support tasks in your organization.").

## Prozedur

1. Open either workspace:  
   * Navigate to WorkspacesService Graph Workspace. Then, in the navigation panel, select the Insights icon and in the Insights page navigation panel, select CMDB Health.
   * Navigate to WorkspacesCMDB Workspace, and then in the CMDB Workspace menu bar, select CMDB Health Dashboard.

   {#t_ApplyCMDBRemediation__ul_gsk_2n4_g3c}

   Ensure that the CMDB Health Dashboard is in Class view.
2. Select one of the KPI tiles (Completeness, Correctness, or Compliance).
3. Select the metric tab that is associated with the remediation that you want to apply (such as Stale CIs) and then select one of the class tiles.
4. In the list view of the non-compliant CIs for the metric, select the task link (in the Task column) for a CI that you want to remediate.
5. On the remediation form, select Remediate.
6. In the Remediate dialog box, select the remediation workflow that you want to apply.  
   The list of remediation workflows is based on the type of health metric (such as orphan, stale), and on the filter defined for the workflow in the associated remediation rule.
7. Select Next.
**Zugehörige Tasks**   

* [Create a CMDB remediation rule](https://servicenow-prod.fluidtopics.net/51zU2fvN37BcYsI3_I08NQ "A CMDB remediation rule is associated with a task that was created for a failed CMDB health test. A CMDB remediation rule is applied automatically or manually to execute a remediation workflow that can, for example, delete stale CIs.")