---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Drag a file into a Connect conversation

# Drag a file into a Connect conversation {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Drag and drop functionality in Connect Chat and Connect Support provides an easy way
to share external attachments and links or items from within your instance.

## Vorbereitungen

Role required: none

## Warum und wann dieser Vorgang ausgeführt wird

You can drag several things from within an instance, including items from the
application navigator, records or breadcrumbs from lists, and Visual Task Boards
from the My Task Boards page.

## Prozedur

Drag an item in a Connect mini window.  
To drag a record from a list, drag the reference icon (![Reference icon]()), the record number, or a reference column value.

Connect accepts the
same file extensions as the platform. For more information, see [Add and manage attachments](https://www.servicenow.com/docs/access?context=t_AddingAnAttachment&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).