---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Process status: failure threshold reached

# CMDB Health process status: failure threshold reached {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The CMDB Health Dashboard shows the string 'failure threshold reached' when the number of CIs that are failing the metric tests, reaches the failure threshold set for the metric.

CMDB Health stops processing for this metric in the current cycle, and therefore there is no
aggregated health score for the metric. Processing will be attempted again in the next cycle.
Also, status in the CMDB Health Metric Status \[cmdb_health_metric_status\] table is set to
Max Failures for this metric.

When the health score of a metric cannot be evaluated, then the processing status of the respective KPI (for example, correctness) is set to Incomplete. The CMDB Health Dashboard shows the string
Incomplete score for the respective KPI. Also, aggregated health scores for the metric are not available for any class in the CMDB hierarchy.  
Review and refine the rules defined for the metric which has reached max failures. If a rule associated with the metric is too generic, resulting in large number of failures, attempt to refine it as follows:

* Completeness:

  Review the mandatory fields for the associated classes and remove those that aren't critical for the health score. Also, review the recommended fields that are causing failures and remove those that aren't critical for the
  health score.

  For more information see [Set a CI attribute to be mandatory](https://servicenow-prod.fluidtopics.net/BjejciCsM_AWnguRFctcvw "Configure a CI attribute as mandatory so it is included in the CMDB Health tests for the required metric if enabled. Required is a metric of the CMDB Health completeness KPI.") and [Set a CI field to be recommended](https://servicenow-prod.fluidtopics.net/5Mh5PN4Q6akiXZWsHbko6g "Define a list of CI fields as recommended, noting that it is desirable that they are populated by a data source such as Discovery. You can then configure the CMDB completeness KPI to include recommended fields in its aggregated health reports.").
* Compliance:

  Review the audit failures from the audit jobs and adjust the audits to reduce the number of failures. For more information, see [CMDB Health KPIs and metrics](https://servicenow-prod.fluidtopics.net/RNQsx30XrnMFj5vsfp96Rw "CMDB Health calculates an aggregated score for three Key Performance Indicators (KPIs) which are correctness, compliance, and completeness, each further consisting of sub-metrics.").
* Correctness:

  * Orphan: Review the orphan rules and adjust them to remove excessive orphan failures. For more information, see [Create a CMDB Health orphan rule](https://servicenow-prod.fluidtopics.net/3vjy4QWqAtQQkjX4rYcpzw "Create an orphan rule to determine the percentage of orphan CIs in the CMDB. This sum is then aggregated into the correctness CMDB Health KPI. Orphan rules are defined per class, and only a single orphan rule can be defined per class.").
  * Staleness: Review the effective duration for the classes that are causing failures and adjust the duration to reduce the number of failures. For more information, see [Create a CMDB Health staleness rule](https://servicenow-prod.fluidtopics.net/c4e4IgZBIaOKCIvupGoBwA "If the staleness metric is in effect, then staleness rules are used to determine the percentage of stale CIs in the CMDB. This sum is then aggregated into the correctness KPI.").
  * Duplicate: Review the de-duplication tasks and remediate the tasks to remove duplicate CIs and to avoid creating failure records. For more information, see [Remediate a de-duplication task (manual)](https://servicenow-prod.fluidtopics.net/y989aCqKgTMyZn7lBwRclw "Remediate a single de-duplication task by using the Duplicate CI Remediator wizard. Use the wizard to guide you through the duplicate CI reconciliation process or to apply a custom workflow.").
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For more troubleshooting information about failure threshold related issues, see the [How to Resolve Max Failure Threshold Errors for CMDB Health Dashboard \[KB2487349\]](https://support.servicenow.com/kb_view_customer.do?sysparm_article=KB2487349) article in the Now Support
Knowledge Base.