---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Enable users to enroll for Password Reset

# Enable users to enroll for Password Reset {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

To enable users to enroll for the Password Reset program, you specify a
UI macro that takes the user through the enrollment process and a script that processes the
enrollment data that the user entered. The base system includes a functioning macro and
script.

## Vorbereitungen

Role required: password_reset_admin

## Warum und wann dieser Vorgang ausgeführt wird

To enable users to enroll, you configure settings for the verification type that your Password Reset process is based on.

## Prozedur

1. Navigate to AllPassword ResetExtensionsVerification Types.
2. Click the verification type for the verification that your Password Reset process uses.  
   The verification type for each base-system verification is identified in [Password Reset verifications](https://servicenow-prod.fluidtopics.net/Ls9L600FUEsllC0JKG9f~A "Each verification specifies the method and process for verifying the identity of the user that is requesting a password reset.").
3. On the Verification Types page, specify the following settings:  
   {#configure-user-enroll-for-pwd-reset__table_p5w_mgz_h1b__entry__2}

   | Field | Description |
   |-|-|
   | Automatic enrollment | Clear the check box to disable automatic enrollment. |
   | Enrollment UI | Enrollment UI macro that takes the user through the enrollment process. |
   | Enrollment processor | Enrollment processor script that processes enrollment data. |
   [ ]

   {#configure-user-enroll-for-pwd-reset__table_p5w_mgz_h1b}
4. Repeat the procedure for all verifications that your Password Reset process uses.
{#configure-user-enroll-for-pwd-reset__steps_nkg_n2w_2bb}

## Enabling user enrollment

This example verification type uses the pwd_enroll_sms_ui
enrollment UI macro and the PwdEnrollSMSProcessor enrollment
processor script.
Abbildung : 1. Verification type

A verification type must also define a verification UI macro and a corresponding
verification processor script. The example uses the
pwd_verify_sms_uiverification UI macro and the
PwdVerifySMSProcessor verification processor script.  
Abbildung : 2. Verification UI macro  
Abbildung : 3. Verification processor script
**Zugehörige Konzepte**   

* [Credential stores for Password Reset](https://servicenow-prod.fluidtopics.net/buvoo4XIOAgJ~PKhItvNwg "Credential stores hold user information such as user names and passwords that can be used as login credentials. Examples include the User table [sys_user] or an Active Directory server.")
* [Password Reset verifications](https://servicenow-prod.fluidtopics.net/Ls9L600FUEsllC0JKG9f~A "Each verification specifies the method and process for verifying the identity of the user that is requesting a password reset.")  
**Zugehörige Tasks**   

* [Configure password expiration reminder](https://servicenow-prod.fluidtopics.net/chxAPKC4Uksqp68fFhFLZA "You can configure the password reset expiration reminder feature to send notifications to change or reset a user’s password whenever it is going to expire.")
* [Configure your Password Reset process to auto-enroll users](https://servicenow-prod.fluidtopics.net/Z~cxlh~ruTRQpfFuOJNH5A "To simplify management, many organizations auto-enroll users in the Password Reset program. Every base-system verification type enables you to specify automatic enrollment for your process.")
* [Configure Password Reset properties](https://servicenow-prod.fluidtopics.net/83Dm8_sAgBsNGGfj0zy_Hg "You can specify properties that configure the Password Reset experience for end users.")
* [Send email to remind users to enroll for Password Reset](https://servicenow-prod.fluidtopics.net/cykyfREDKuW0IXYrR~jnpQ "You can automatically send messages that remind users to enrolled in the Password Reset process. You specify the text of the message and can configure the messages to repeat at intervals.")
* [Configure the required strength for passwords](https://servicenow-prod.fluidtopics.net/XtiMlgZjAHEv53bOFq2OMQ "The password that a user defines must meet certain requirements — for example, it must contain at least 12 characters, it must include a numeral, and so on. You can configure the requirements as needed for your organization.")
* [Specify lockout for failed login attempts](https://servicenow-prod.fluidtopics.net/WpU57WqqH17b8bPvrG6uZQ "The system provides inactive script actions that enable you to specify the number of failed login attempts before a user account is locked and to reset the count after a successful login.")
* [Configure Google reCAPTCHA for the password reset process](https://servicenow-prod.fluidtopics.net/fqOKwynU1VtjcxajD5khCQ "To use the Google reCAPTCHA service, instances that are running on a domain other than service-now.com require an API key pair from Google.")  
**Zugehörige Verweise**   

* [Calculating the security score for password reset process](https://servicenow-prod.fluidtopics.net/jKGLm3TaUrVM2S7QeAD6tQ "The security score of the password reset process is a critical metric for the password reset administrators to assess the strength and configuration of the password reset process.")